Key Account Manager

Serve as the main point of contact for assigned bus operator accounts.

Build strong, trust-based relationships with senior stakeholders and operational teams.

Conduct regular review meetings to track performance, address challenges, and identify growth opportunities.

Revenue & Growth

Drive revenue growth from assigned accounts through upselling / cross-selling Go Hub solutions.

Develop account strategies to increase CLTV and renewals.

Monitor account profitability and negotiate contract renewals / extensions.

Operational Excellence

Ensure successful delivery and smooth operation of systems implemented for bus & taxi operators (BOS, etc.).

Coordinate with internal teams (Product, Support, Project Management) to resolve operator issues promptly.

Track SLAs and ensure compliance with agreed service levels.

Strategic Planning

Develop and execute account development plans aligned with Go Hub’s growth objectives

Gather market intelligence from operators to support product innovation and strategic positioning.

Provide feedback to internal teams on operator needs and pain points.

Reporting & Performance Tracking

Provide periodic performance and revenue reports to management.

Track KPIs to measure account performance and satisfaction.

Requirements

Bachelor’s degree in Business, Marketing, or related field.

5+ years of experience in Key Account Management, ideally within transportation, SaaS, or technology-driven businesses.

Strong negotiation, communication, and relationship-building skills.

Proven track record in revenue growth and client retention.

Ability to manage multiple accounts and projects simultaneously.

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Go Hub Capital Bhd is a principal company overseeing a diverse portfolio of subsidiaries specializing in technology solutions.

Its subsidiaries include NSS IT Solution Sdn Bhd, a leader in innovative IT services; NSS IT Philippines Sdn Bhd, which extends NSS IT’s expertise to the Philippine market; and TCT Apps Solution Sdn Bhd, a developer of cutting-edge application solutions.

In 2024, Go Hub Capital Bhd proudly listed on Bursa Malaysia in the ACE Market, further solidifying its commitment to delivering exceptional solutions and services across Malaysia, driving growth, and fostering innovation in the digital landscape.

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