Information Technology Support Specialist

Concentrix Federal Territory of Kuala Lumpur, Malaysia

Direct message the job poster from Concentrix

This is a full-time on-site role for an IT Support Engineer, located in Kuala Lumpur. The IT Support Engineer will be responsible for providing technical support, troubleshooting issues, managing system administration tasks, and handling help desk support. Day-to-day responsibilities include diagnosing technical problems, providing resolutions, and ensuring system reliability and performance.

Job Description :

This position is only open for Mandarin Speaker.

• Possess deep technical expertise in at least one technical specialty and can solve complex technical problems through sound, creative troubleshooting. You will also need to be able to examine possible workarounds and escalations as required.
• Experience in the enterprise customer arena
• Excellent written, oral and presentation skills
• Troubleshooting knowledge & skills
• Good understanding of ITIL / Service Management
• Passion for new innovative technology and drive customer transformation
• Demonstrate effective balance between business and technical acumen
• Ability to effectively recognize and adapt to change
• Ability to deliver presentations and discuss complimentary products at a solutions level
• Ability to handle customer critical issues and work in difficult situations

Preferred Skillset :

Office Location : Nu Tower 2, KL Sentral

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