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Business Analyst, GSC

Business Analyst, GSC

Guidewire SoftwareKuala Lumpur, Kuala Lumpur, Malaysia
30+ hari lalu
Penerangan pekerjaan

Summary

For Consultant 2, GSC

Join the Guidewire Services Centre (GSC)

The GSC was established to meet growing global demand for expert implementation of our products. We're a diverse, high-performing team that supports digital transformation projects for leading insurance companies worldwide.

We're now looking for Business Analysts to join us — problem-solvers and relationship-builders who will work directly with customers and project teams to deliver smart, effective solutions that bring Guidewire's products to life.

Job Description

Your Role as a Business Analyst

Role

As a Business Analyst, you'll play a vital role in shaping how our software delivers real-world business value. You'll partner with customers and collaborate across multi-disciplinary teams to :

  • Understand business goals and define solution requirements.
  • Help customers navigate what our products can do — and how to use them effectively.
  • Ensure that the final solution aligns with both customer needs and Guidewire standards.

This is a high-impact role with real responsibility. Projects vary widely — from full implementations of core systems and portals to upgrades, data migrations, and reporting solutions. Over time, you'll have the opportunity to specialize in different project types, regions, or lines of insurance.

What You'll Do

  • Gather, analyse, and document business requirements.
  • Work closely with senior BAs or directly with customers to understand objectives and align solutions accordingly.
  • Demonstrate product functionality and advise customers on optimal use of Guidewire technology.
  • Monitor implementation to ensure the configured solution meets agreed requirements.
  • Support standardized solution delivery and ensure value is fully realized.
  • Build trusted relationships with customers and internal teams, acting as a credible advisor.
  • Lead requirement-gathering meetings and mentor team members on product capabilities.
  • Adapt to an evolving role that grows alongside our solution offerings.
  • Be available for essential customer travel when required.
  • What you bring

    • Core Skills & Experience

  • Languages : Fluent business English required; additional languages (e.g., Chinese, Japanese) are a plus.
  • Domain Knowledge : Experience in insurance or financial services preferred, especially in P&C, underwriting, claims, or broker processes.
  • Project Implementation : Exposure to large-scale software implementation or IT consulting projects.
  • Documentation & Analysis : Ability to create process flows, user stories, and translate business needs into clear specifications.
  • Problem Solving : Strong critical thinking and problem-solving under guidance from senior team members.
  • Detail-Oriented : High attention to detail in documentation and follow-through.
  • Communication : Able to engage confidently with stakeholders and support a clear understanding across teams.
  • Team Collaboration : Willingness to learn from and contribute to cross-functional teams.
  • Stakeholder Management : Capable of influencing senior stakeholders and driving buy-in.
  • Agile Mindset : Familiarity with Agile approaches and collaboration tools like Jira and Confluence is a plus.

    • Preferred But Not Required

  • Prior experience as a business analyst in an insurance or consulting setting.
  • Experience with insurance carriers or technology implementation partners.
  • Knowledge or training in Design Thinking principles.

    • Qualifications

  • Bachelor's degree in Business, IT, or related field.
  • 4–6 years' experience in technology or insurance roles.
  • Knowledge of Agile delivery and business analysis practices.
  • Confidence working across both technical and non-technical teams.

    • What Makes You a Great Fit

    You'll thrive at Guidewire if you embody our core values :

  • Collegiality : We work together as equals, value diverse opinions, and support one another.
  • Integrity : We act with honesty and transparency in everything we do.
  • Rationality : We favor thoughtful, data-driven decisions over assumptions or ego.

    • About Guidewire

    Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 540+ insurers in 40 countries, from new ventures to the largest and most complex in the world, run on Guidewire.

    As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1600+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our Marketplace provides hundreds of applications that accelerate integration, localization, and innovation.

    For more information, please visit and follow us on Twitter : @Guidewire_PandC.

    Guidewire Software, Inc. is proud to be an equal opportunity and affirmative action employer. We are committed to an inclusive workplace, and believe that a diversity of perspectives, abilities, and cultures is a key to our success. Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability. All offers are contingent upon passing a criminal history and other background checks where it's applicable to the position.

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    Analyst • Kuala Lumpur, Kuala Lumpur, Malaysia