Customer Service Executives

Role : Customer Service Executive (English / Bahasa Speaker) – MAG (Malaysia Airlines)

Location : Ara Damansara

Work Days : 24-hour rotational shift

Department : Inbound

Contract : 2 years (renewable)

Basic Salary : RM2,500

KPI Allowance : RM300

Night Shift Allowance : RM200

Support Channel : Inbound Calls / Emails

Customer Base : Malaysia (local)

Jobscope :

• Handle inbound and outbound calls, emails, or chats from customers in Bahasa Malaysia and English.
• Assist customers with inquiries, complaints, or requests related to the MAG project.
• Provide accurate information, resolve issues, and escalate complex cases when necessary.
• Ensure high-quality service and maintain customer satisfaction.
• Update and maintain customer records in the system.
• Work closely with team leaders and other departments to improve service processes.
• Meet performance targets such as call handling time, customer satisfaction, and quality standards.

Job Types : Full-time, Contract

Contract length : 24 months

Pay : RM2,500.00 per month

Benefits :

Application Question(s) :

Experience :

Work Location : In person

Expected Start Date : 09 / 24 / 2025