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Executive, Tenant Management at MyTOWN Shopping Centre

Executive, Tenant Management at MyTOWN Shopping Centre

Ikano Bank ABKuala Lumpur, Kuala Lumpur, Malaysia
2 hari lalu
Penerangan pekerjaan

Executive, Tenant Management at MyTOWN Shopping Centre

  • Full-time
  • Department : Customer Relations

MyTOWN Shopping Centre is a super-regional shopping centre located on the fringes of the Central Business District of Kuala Lumpur. It is a one-stop destination for shopping, dining and entertainment with more than 400 stores, anchored by IKEA. The centre is developed jointly by Boustead Holdings Berhad and Ikano Pte. Ltd. For more information, visit

PURPOSE OF THE JOB

Senior Executive – Tenant Management is responsible for securing sustainable sales and growth of income for MyTOWN Shopping Centre by ensuring full collection of tenant monthly sales reports, sales analysis, and formulation of improvement plans. The role monitors and maintains all tenant documents and correspondence, and builds long‑term relationships between tenants and the landlord.

RESPONSIBILITIES OF THE JOB

  • Manage day‑to‑day business relationships with partners and tenants, including operational issues.
  • Act as first‑contact support for the shopping centre, promptly responding to tenants’ enquiries, feedback and complaints, and escalating them to related departments for resolution.
  • Establish and maintain a comprehensive, up‑to‑date tenants database and filing system for sales information, licences, insurances, agreements and other correspondence.
  • Collect and update tenant monthly sales reports (average submission rate : 95%) and yearly audited sales reports.
  • Monitor tenant sales to ensure achievement of budgeted forecast sales.
  • Perform tenant sales performance analysis and reporting, providing valuable insights to the Centre Management Team and Service Office.
  • Transform sales data analysis into marketing strategy and business improvement initiatives.
  • Collaborate with other departments to improve tenant sales as necessary.
  • Draft memos, circulars and approval letters related to tenants for the department.
  • Support operations if a tenant is not adhering to the mall’s House Rules, Agreements or required manuals, recommending an approach toward the tenant.
  • Assist in organising tenant briefings, meetings, trainings and engagement events.
  • Perform any other ad‑hoc assignments assigned by management.

    • Qualifications

  • Certificate or advanced Diploma in Real Estate, Marketing, Business or related fields.
  • Minimum 2‑3 years’ experience in shopping centre management, leasing or tenant coordination.

    • Motivation

  • Passionate about growing business and people together.
  • Enjoy meeting customers and helping them by providing effective solutions.
  • Strong sense of achievement in change management.
  • Desire for continuous improvement.
  • Enjoy keeping everything organised and structured.

    • Knowledge

  • 2‑3 years of experience in leasing administration within a shopping centre environment.
  • Strong communication, presentation and time‑management skills.
  • Knowledge of property management or tenancy agreements.
  • Basic understanding of operations and technical systems related to tenants.
  • Strong interpersonal skills to build rapport and relationships with tenants and partners.
  • Attention to detail, speed and efficiency in performing job duties.
  • Ability to manage tasks simultaneously, prioritise tasks and monitor progress for timely delivery.
  • Capable of preparing and coordinating all leasing‑related materials for events and conferences related to the shopping centre.
  • Effective and eloquent communicator with good verbal and written proficiency in English and a second language (Chinese and / or Bahasa Malaysia).
  • Proficient with MS Office and other office applications.

    • Capabilities

  • Teamwork & Togetherness : Collaborate with colleagues across departments, contribute to a positive and inclusive climate, recognise the value of diverse backgrounds and support teammates.
  • Passion & Commitment : Enthusiastic and result‑driven, focusing on adding value for customers, following through on commitments and adapting to changing environments.
  • Common Sense & Simplicity : Curious to learn and try new things, communicate clearly, understand expectations and goals for the role, and understand the organisation’s direction.
  • Daring to be Different : Thinks out‑of‑the‑box, challenges existing ways, takes initiatives and tries new ideas without fear of failure, using mistakes as opportunities for development.
  • Integrity : Accountable and honest, open to giving and receiving feedback, establishing trustful relationships and showing empathy towards others.
  • Leadership by Example : Demonstrates MyTOWNKL values through behaviour and action, reliable and straightforward in handling challenging situations, making decisions guided by the values, and taking responsibility for own actions.

    • #J-18808-Ljbffr

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