Digital Content Reviewer (Indonesian Speaker)

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In this role, you will be supporting the Indonesian-speaking market , so we are looking for candidates who are fluent in Indonesian (both written and spoken) .

Please see the role details below :

Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses.

Content moderators serve as an important line of defense by helping improve the quality and safety of online content while gaining hands‑on job experience. You will deliver value to our clients, while making a larger impact on society.

You will be responsible for analyzing and reviewing user profiles, audio, videos, and text-based content and / or investigating, escalating and / or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the user may be exposed to flashing lights or contrasting light and dark patterns.

Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, content moderators need strong resilience and coping skills. We care for the health and well‑being of our people and provide the support and resources needed to perform their job role responsibilities. Active participation in Accenture’s well‑being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well‑being.

Review, classify and / or remove content according to client guidelines, using specific tools and channels

Understand and remain updated on changing client policies and guidelines

Investigate, resolve, and relay complex content issues to the broader Trust and Safety team

Serve as an advocate for the user community

Participate in process improvement initiatives that improve quality and efficiency of work

Participate in continuous training programs and workgroup discussions for optimal development in the role

Engage in conversation around socially sensitive topics with the purpose of keeping our communities safe

Basic Qualifications / Skills Needed

Strong coping, emotional resilience, and stress‑management skills

Excellent comprehension, communication, and Indonesian Language skills as well as good English proficiency

Minimum Requirements : Degree Holder

Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies

Strong attention to detail

Comfort synthesizing and analyzing information from multiple streams

Strong critical thinking and decision‑making skills

Deep familiarity and passion for the internet, internet platforms, and internet culture

High affinity and cultural awareness of political and social situations regarding the relevant market and region that will be supported

Ability to work well individually and as part of a team

Ability to work differing rotations / shifts and non‑standard work hours

Flexibility in meeting changing business needs in a fast‑paced environment

Commitment to quality, efficiency, and effectiveness

Previous business process outsourcing, customer service, or content moderation experience is a plus

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Salary match Number of applicants Skills match

Your application will include the following questions :

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• Which of the following languages are you fluent in?
• How would you rate your English language skills?
• How much notice are you required to give your current employer?
• Are you available for shift work?

Overview

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 500,000+ people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Accenture Southeast Asia comprises Indonesia, Malaysia, Singapore and Thailand.

Overview

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 500,000+ people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Accenture Southeast Asia comprises Indonesia, Malaysia, Singapore and Thailand.

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