Principal MS Dynamics CRM Developer CE

Principal Software Developer (CE / CRM)

Job ID :  W3335539

Location : Kuala Lumpur, Malaysia

Work Mode : Remote (within Kuala Lumpur)

Job Type : Permanent

Our client is a global leader in digital banking solutions, generating over USD 200 million in annual revenue and operating with more than 1,000 professionals across 15+ countries. As a long-standing Microsoft Solutions Partner and Inner Circle member, they have been optimizing Microsofts cloud and Dynamics 365 platforms for the financial services industry since 2001, helping institutions harness AI, Copilot, and agentic automation to deliver hyper-personalized experiences, intelligent workflows, and measurable ROI. Together with Microsoft, they empower banks and insurers through AI-driven decisioning, faster onboarding, and a unified 360 customer view that elevates customer engagement and employee productivity.

We are seeking an experienced Principal Software Developer (CE / CRM) to lead design, development, and implementation of Microsoft Dynamics 365 CRM solutions that drive digital transformation in the financial services sector.

This role is open only to local Malaysians and expats currently based in Kuala Lumpur.

Remote work opportunity available within the Kuala Lumpur region.

Responsibilities

Lead the design and architecture of end-to-end solutions on the Dynamics 365 CRM platform, ensuring scalability and adherence to best practices

Analyze client requirements to design and implement complex CRM solutions using Dynamics 365 and Power Platform

Develop and configure CRM modules, entities, forms, views, dashboards, workflows, plugins, business rules, and integrations

Maintain and optimize integrations between Dynamics 365 CRM and other business systems

Define and enforce security models and access control strategies aligned with data privacy standards

Ensure high performance, quality, and scalability of CRM applications

Collaborate with business analysts, functional consultants, and project managers to ensure solution alignment with business needs

Debug, troubleshoot, and resolve CRM system issues to maintain uptime and reliability

Provide technical guidance and mentorship to junior developers and team members

Prepare documentation, training, and user support for implemented solutions

Oversee deployment lifecycle and version upgrades for production environments

Stay updated on new features, trends, and best practices in Microsoft Dynamics 365 CRM and Power Platform

Requirements

Must-have :

Bachelors degree in Computer Science, Information Systems, or related field

Minimum 8 years of relevant experience in Dynamics CRM development and architecture

Strong understanding of Sales, Marketing, and Customer Service business processes

Expertise in Dynamics 365 CRM entities, workflows, dashboards, plugins, and integrations

Proficient in Power Apps, C#, JavaScript, HTML, CSS, XML, JSON, and REST APIs

Knowledge of on-premises and cloud architecture and deployment processes.

Nice-to-have

Microsoft Dynamics 365 CE certifications

Experience in banking or financial services

Familiarity with Azure services, Power Automate, Power BI, Power Apps Component Framework, Canvas Apps, SSIS, and TypeScript

Understanding of Agile methodologies

Benefits

Remote flexibility to work within Kuala Lumpur

Performance-linked bonuses and health benefits

Continuous learning through advanced training and certifications