Customer Service

We're Hiring : Customer Service

Location : Poliklinik An-Nur @ Banting

Company : Zafarna Group Sdn. Bhd.

Employment Type : Full-Time

About the Role

We are looking for a passionate and dedicated Customer Service to join our team. You will be the first point of contact for our customers, ensuring they receive excellent service and support.

Key Responsibilities

• Handle customer inquiries via phone, email, and chat in a professional manner
• Provide accurate information on products / services
• Manage customer complaints and resolve issues efficiently
• Maintain records of customer interactions and transactions
• Work closely with other departments to ensure customer satisfaction
• Providing introductory information, such as a product manual explanation, to prospective and new customers
• Following up with clients or customers by phone, web chat or email to check that they're still satisfied with their purchases or services received
• Accessing databases to retrieve account information for customers
• Letting customers know about additional products or services that might benefit them
• Escalating queries and concerns when necessary
• Staying up to date on the latest products and services an organization provides

Requirements

What We Offer

Job Types : Full-time, Permanent, Fresh graduate

Pay : RM1, RM2,000.00 per month

Benefits :

Work Location : In person