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Overnight Concierge Mandarin & Cantonese Speaker (Remote, Malaysia)
Overnight Concierge Mandarin & Cantonese Speaker (Remote, Malaysia)Ten Lifestyle Group • Port Klang, Port Klang, Malaysia
Overnight Concierge Mandarin & Cantonese Speaker (Remote, Malaysia)

Overnight Concierge Mandarin & Cantonese Speaker (Remote, Malaysia)

Ten Lifestyle Group • Port Klang, Port Klang, Malaysia
30+ hari lalu
Penerangan pekerjaan

Location : Malaysia (Fully Remote)

Languages : Cantonese, Mandarin & English (Fluent)

Shift Hours : 10 : 00 PM - 7 : 00 AM MYT, Monday to Sunday, including Public Holidays

Overview

As a Lifestyle Manager on our Overnight Team, you'll work with high-net-worth members across APAC, using your creativity, resourcefulness, and cultural knowledge to deliver world-class service — whether that’s securing last-minute travel arrangements, sourcing sold-out concert tickets, or recommending the perfect birthday dinner spot in Hong Kong.

Responsibilities

  • Serve as a trusted advisor for our premium members – delivering personalized assistance across dining, travel, entertainment, retail, and lifestyle needs.
  • Communicate confidently and professionally with members via phone, chat, and email.
  • Handle and resolve complex, high-touch requests with care, accuracy, and attention to detail.
  • Proactively recommend services and experiences aligned with member preferences and past usage.
  • Collaborate with internal teams to ensure seamless execution and follow-up on every request.
  • Translate and localise member communications where needed (Mandarin / Cantonese).
  • Maintain strong documentation in our internal CRM systems.

Qualifications

  • Fluency in Cantonese, Mandarin & English (both spoken and written).
  • Strong customer service experience, ideally in luxury, hospitality, or concierge services.
  • Excellent time-management & multitasking skills – you’ll be handling multiple high-priority requests.
  • A calm and professional demeanor, even under pressure.
  • Independent, self‑motivated, and accountable – especially in a remote, overnight setting.
  • A passion for solving problems, helping others, and exceeding expectations.
  • Familiarity with APAC markets, especially Greater China, is a plus.
  • Experience supporting high-net-worth or VIP clients is highly valued.

    • Requirements

  • Fluency in Mandarin, Cantonese, and English (spoken and written).
  • Exceptional verbal and interpersonal skills, able to communicate calmly and professionally with both members and suppliers at all times.
  • Strong ability to work independently and deliver high-quality results with minimal supervision.
  • A genuine commitment to customer satisfaction, with a proactive attitude and willingness to go the extra mile to get the job done.
  • Excellent problem-solving skills, with the tact and diplomacy needed to handle complex situations effectively.
  • Outstanding time-management and multi-tasking abilities to juggle multiple priorities simultaneously.
  • Strong attention to detail and a drive to meet deadlines and maintain high standards.
  • Enthusiasm for working in a complex, fast-paced, and dynamic environment.
  • Experience supporting Ultra High Net Worth (UHNW) clients in customer service, dining, ticketing, or hospitality is a plus.

    • Benefits

  • Global exposure : Work with colleagues and members from around the world.
  • Remote flexibility : Enjoy work-from-home convenience while engaging with elite clients.
  • Generous rewards :

    • Monthly “Treats on Ten” – surprises on the 10th of every month.

  • 3 extra days of annual leave in your 3rd year.
  • 1 full month of paid sabbatical leave every 5 years.
  • Ten Loyalty Rewards Program – think of it as “extra spending money” for your next adventure.
  • Work-from-anywhere holiday program (use any of our 20+ global offices).
  • A workplace that celebrates diversity, values your ideas, and invests in your development.

    • Please note : This is a remote role in Malaysia, and we consider candidates who have the legal right to work in Malaysia.

    #J-18808-Ljbffr

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