Logistics Manager

About the role

As a Logistics Manager at Brilliant Supply Chain Service (M) Sdn. Bhd., you will be responsible for overseeing end-to-end logistics operations, with a strong focus on managing freight forwarding partners to ensure efficient, cost-effective, and timely service delivery. Your role will be key to maintaining our reputation as a reliable logistics service provider.

Key Responsibilities

• Build and manage strong relationships with international and regional freight forwarders, carriers, and transport partners.
• Plan, coordinate, and monitor all logistics activities including international freight (air, sea, land), customs clearance, and last-mile delivery.
• Negotiate freight rates, service contracts, and SLAs with forwarders and logistics vendors to ensure competitive pricing and reliable capacity.
• Optimize transportation routes and modes using multi-modal solutions to reduce cost and improve delivery timelines.
• Ensure compliance with all customs regulations, import / export laws, and trade requirements.
• Track and evaluate forwarder performance against KPIs (on-time delivery, cost, service quality); take corrective actions when necessary.
• Act as a key contact point for clients, ensuring transparent communication and high levels of customer satisfaction.
• Identify and onboard new logistics partners to expand and strengthen the company’s freight forwarding network.
• Collaborate with internal teams (sales, operations, customer service) to align logistics execution with client needs.
• Resolve logistics issues and shipment exceptions quickly and effectively, ensuring minimal service disruption.
• Analyze logistics costs, workflows, and performance data to identify improvement opportunities.
• Use logistics and freight management systems to monitor shipments, track performance, and maintain data accuracy.

What we're looking for

What we offer

At Brilliant Supply Chain Service (Malaysia) Sdn. Bhd., we are committed to fostering a rewarding and supportive work environment. In addition to a competitive salary package, we offer a comprehensive range of benefits designed to support your growth, well-being and work-life balance :

About us

Brilliant Supply Chain Service (Malaysia) Sdn. Bhd. is a trusted leader in integrated logistics solutions. With over a decade of industry experience, we take pride in our dedication to excellence, innovation, and customer satisfaction. Our team of passionate professionals works diligently to ensure the efficient and seamless movement of goods for our valued clients.

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