executive- customer care

Attend to daily billing enquiries, requests and complaints received from customers through the service line, correspondences, homepage / emails, outsourced call centre & walk-in customers and ensure that they are resolved within the stipulated level of service (LOS).

Requirements :

• Bachelor's Degree in Communications, Marketing, Public Relations, Business Management or Customer Service from a recognised University.
• Possess 1-3 years' experience in customer services.
• Ability to conduct on-job training and prepare training materials.
• Ability to work under pressure and with minimum supervision.
• Leadership skills with good planning and organising abilities.
• Excellent interpersonal and communication skills.
• Good command of both written and spoken Bahasa Malaysia and English.
• PC literate in Microsoft Office.