TOUR COORDINATOR

Overview

Plan and coordinate tours with teams to work pre-arranged and maintain a consistent schedule for festivals, agencies, school holidays, and other public holidays.

Responsibilities

• Maintenance, distribution, and inventory control of outreach materials including stocks, promotional items, gifts merchandise, and public relation materials.
• Oversee complete routine inventory reports and ensure stock levels are adequate based on projected and historic usage; manage immediate requirements and track usage to submit timely reorders and maintain restock timelines.
• Provide daily reporting of event activities via email, website and blog; deliver reliable activity updates to the Superior.
• Train and keep teams informed through periodic briefings and updates on daily activities during the tour.
• Receive and process incoming orders from customers;
• Establish and maintain strong relationships with existing and potential customers;
• Maintain the quality and inspection of goods received from the warehouse with proper handling and storage;
• Assist and arrange goods tidily and creatively in the shop; ensure the shop is kept clean at all times;
• Work closely with customers to understand their requirements and propose solutions;
• Attend to and follow up on local and overseas customer inquiries;
• Ensure services are provided to customers and handle their complaints promptly;
• Undertake any other duties and responsibilities assigned by management from time to time.

REQUIREMENTS

#J-18808-Ljbffr