Core Tooling Product Support Engineer

Overview

bp Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia As a

Core Tooling Products Support Engineer , you’ll be at the forefront of managing daily operations, incident responses, and performance monitoring for critical digital tooling services. Partnering with engineering teams, you’ll troubleshoot issues, recommend improvements, and help elevate the operational maturity of our tooling platforms. This hands-on role offers a direct impact on developer productivity and system stability through your problem-solving expertise. Become part of a dynamic, high-performing engineering team, collaborating closely with product managers and platform groups to ensure the availability, performance, and reliability of the core internal tools that drive enterprise engineering workflows.

Responsibilities

Monitor and maintain the health and performance of internal tooling systems to ensure uninterrupted service.

Diagnose and resolve operational issues, perform root cause analysis, and implement effective solutions or workarounds.

Collaborate with software engineers and platform teams to handle escalations and cross-team dependencies.

Drive improvements by contributing to tooling enhancements, creating documentation, and automating support tasks.

Track key service metrics to help meet uptime, performance, and compliance objectives.

Participate in incident reviews to enhance post-incident learning and improve documentation.

Technical Qualifications / What We’re Looking For

Bachelor’s degree or equivalent experience in Computer Science, Engineering, or a related discipline—or equivalent practical experience.

2+ years in software support, internal tooling, or platform operations roles.

Proficiency in Python; familiarity with TypeScript and C# and comfortable troubleshooting across multiple platforms.

Experience with cloud environments such as AWS or Azure and services that support engineering tooling.

Working knowledge of relational and NoSQL databases, especially for querying and performance tuning.

Essential Skills

Strong troubleshooting abilities across code, configuration, integration, and environment layers.

Basic experience with monitoring tools, logging systems, and incident response workflows.

Commitment to documenting recurring issues, solutions, and system behaviors.

Excellent communication skills with the ability to collaborate effectively across technical teams and users.

Preferred Extras

Experience with CI / CD platforms, developer tooling, or engineering enablement products.

Background in support roles within compliance-focused or regulated industries.

A curious mindset eager to learn and enhance tools, processes, and systems that boost engineering productivity.

Why join our team? At bp, we provide an excellent working environment and employee benefits such as an open and inclusive culture, a great work-life balance, tremendous learning and development opportunities to craft your career path, life and health insurance, medical care package and many others. We support our people to learn and grow in a diverse and challenging environment. We believe that our team is strengthened by diversity. We are committed to crafting an inclusive environment in which everyone is respected and treated fairly. There are many aspects of our employees’ lives that are meaningful, so we offer benefits to enable your work to fit with your life. These benefits can include flexible working options, collaboration spaces in a modern office environment, and many others benefits.

Reinvent your career as you help our business meet the challenges of the future. Apply now!

Travel & Relocation

Travel Requirement : Negligible travel should be expected with this role

Relocation Assistance : This role is not eligible for relocation

Remote Type : This position is a hybrid of office / remote working

Additional Details

Seniority level : Associate

Employment type : Full-time

Job function : Information Technology

Industries : Oil and Gas

Legal Disclaimer We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity / neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment / accommodation related to bp’s recruiting process. If you would like to request an adjustment / accommodation, please contact us. Depending on the role, employment may be contingent upon pre-placement checks and background verifications.

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