Front Line Associate (Kajang, Malaysia)

Front Line Associate – Kajang, Malaysia
Do you possess exceptional customer service skills? Do you want to join a global company that is committed to moving money for better? Join Western Union as a Front-Line Associate.

Western Union powers your pursuit.

As a Front-Line Associate, you will be responsible for maintaining customer services as per company standard, generating money transfer transactions, cash register operations and loss prevention in adherence to store standards, company policies and front desk procedures.

Branch Location: Kajang

Role Responsibilities

• You will be responsible for welcoming customers, providing them with guidance & help in processing their transactions.

• Ensuring that all transactions are performed in accordance with our compliance rules and you will professionally deal with customers inquiries in a timely manner.

• Cash handling and maintaining cash register operations including reports using MS Office tools.

• Work collaboratively with a supportive team to meet operational and performance targets.

Role Requirements

• 0-2 yrs of customer service experience (preferably in financial services or retail)

• Problem-solving skills.

• Minimum Qualification required – SPM.

• Open to Fresh Graduates.

• Experience in cash management.

• Good communication skills.

• Fluency in English – additional languages are a strong advantage.

• Experience in currency exchange is a plus.

• Basic work experience with MS Office tools (MS Excel, Word, Outlook)

• Can work according to the schedule and can work on weekends.

will also have access to short-term incentives, accident and life insurance, and access to best-in-class development platforms, to name a few
(). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your Malaysia specific benefits include:

• Annual Leave, Sick leave and Maternity / Paternity leave

• Global Recognition and Rewards Programs

• Group Life Policy and Group Medical Policy

• Referral Program

• Employee Assistance Programs

• Employee Wellness

• Public holidays

This is a comprehensive list of the benefits and that the eligibility for some of these benefits will be subject to insurers or local policy rules.

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, solve problems together, and innovate.