Job Title : Customer Service Executive (Logistics)
Company : Sea Hawk Global Lines Sdn Bhd
Location : Klang, Selangor, Malaysia
Reports To : Customer Service Manager / Operations Manager
Salary : Commensurate with experience
Position Overview :
Sea Hawk Global Lines Sdn Bhd, a trusted name in integrated logistics since 2003, is looking for a service-driven and detail-oriented Customer Service Executive (Logistics) to join our growing team in Port Klang. This role is critical in ensuring smooth coordination between internal departments and clients, supporting end-to-end logistics activities including shipping, haulage, warehousing, and documentation.
The ideal candidate will have a strong background in logistics operations and customer service, with a passion for problem-solving, proactive communication, and delivering excellent service in a fast-paced, deadline-driven environment.
Key Responsibilities : Customer Coordination & Relationship Management :
- Serve as the primary point of contact for assigned customers, managing inquiries, service requests, and shipment updates.
- Build and maintain strong relationships with clients to ensure high levels of satisfaction and retention.
- Handle incoming calls, emails, and messages professionally and resolve issues efficiently.
Logistics Operations Support :
Coordinate with internal departments (e.g., operations, warehouse, transport) to ensure smooth execution of bookings, deliveries, and shipments.Monitor cargo movements and proactively communicate any delays, changes, or exceptions to customers.Track and update customers on shipping schedules, delivery timelines, and documentation status.Documentation & System Updates :
Ensure accurate preparation and submission of shipping documents (e.g., booking confirmations, delivery orders, customs documents).Update system entries related to job orders, shipment tracking, and client communications in a timely manner.Maintain proper filing and record-keeping for easy retrieval of documentation.Problem Resolution :
Investigate and resolve customer complaints, service disruptions, or delays, coordinating with relevant teams to ensure quick resolution.Escalate unresolved issues to management with clear documentation of actions taken.Process Improvement & Compliance :
Suggest improvements in customer service processes to enhance efficiency and client satisfaction.Ensure all activities comply with company policies, SOPs, and industry regulations.Reporting & Feedback :
Generate customer service-related reports (e.g., daily job tracking, customer feedback summaries, service turnaround times).Gather customer feedback and share insights with management to support continuous service improvement.Qualifications & Requirements :
Diploma or Bachelor's Degree in Logistics, Business Administration, or a related field.Minimum 2–4 years of customer service experience in the logistics, freight forwarding, or shipping industry is preferred.Familiarity with logistics documentation, incoterms, and shipment coordination processes.Proficient in Microsoft Office Suite and logistics software / ERP systems.Strong communication and interpersonal skills with a customer-first mindset.Excellent organizational skills, attention to detail, and ability to multitask under pressure.Proactive, responsive, and solution-oriented with a sense of urgency.Why Join Us?
Be part of a growing logistics company with a strong industry reputation.Gain hands-on experience in end-to-end logistics and customer engagement.Work in a collaborative, fast-paced environment with room for career growth.Job Type : Full-time
Pay : RM2, RM4,000.00 per month
Benefits :
Opportunities for promotionProfessional developmentAbility to commute / relocate :
Klang : Reliably commute or planning to relocate before starting work (Preferred)Experience :
customer service executive in logistic : 3 years (Preferred)Work Location : In person
