Call center Service Coordinator -SEA

Overview

Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we’re working at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health challenges. The Call Center Service Coordinator - SEAS for Beckman Coulter Diagnostics is responsible to address customers’ concerns with urgency and respect to ensure high quality service delivery in SEA-S (Singapore and Malaysia). This position is part of the Customer Support Team located in Malaysia and will be covering SEA-S (Singapore and Malaysia) remotely. At Beckman Coulter, our vision is to relentlessly reimagine healthcare, one diagnosis at a time. You will be a part of the SEA Call Center Team reporting to the Customer Support Manager, SEA. If you thrive in a multifunctional and fast paced role and want to work to build a world-class In-Vitro Diagnostics (IVD) organization—read on. In This Role, You Will Have The Opportunity To Responsibilities

Service Integration : Coordinate various services activities (Uninterrupted Power Supply (UPS), Clinical Water System, Biohazard Waste Management System, and Compress Air system) to ensure comprehensive support is provided to clients. Resource Management : Identify and connect clients with our Service team and resources to meet their needs. Documentation and Reporting : Maintain accurate records of Service Contracts, Channel Partners inquiries, and Inventory management system. The Essential Requirements Of The Job Include Qualifications

Education – Degree or equivalent in Business Administration / Engineering Experience – At least 3 years’ experience in the same capacity in an international organization Required Skill – Ability to evaluate and prioritize clients’ needs based on urgency and impact. Beckman Coulter Diagnostics supports flexible, remote working for eligible roles and is committed to providing enriching careers, irrespective of work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

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