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IT Support Analyst

IT Support Analyst

BusinesslistKuala Lumpur, Kuala Lumpur, Malaysia
30+ hari lalu
Penerangan pekerjaan

Responsibilities

  • Provide daily technical support of the SAP SuccessFactors platform.
  • Resolve system issues, conduct root cause analysis and implement fixes.
  • Manage support tickets collaborating with internal and external support teams and keeping business users updated as required.
  • Manage technical support tickets with vendors to ensure timely resolution.
  • Monitor system performance and health.
  • Complete standard, repeatable service requests consistently and efficiently.
  • Support the creation and documentation of system requirements for configuration and change requests.
  • Execute configuration changes supporting the HRIS Functional Consultants.
  • Collaborate with the Release Manager during scheduled maintenance.
  • Assist with system testing, upgrades, and deployment of new features.
  • Work with Data Management and HR teams to assess data quality through regular audits and quality checks.
  • Work with access management to assure user access, roles, and permissions are in line with standards.
  • Manage recurring incidents in line with ITSM procedures, escalating as problems and tracking through resolution.
  • Create and update articles in the knowledge base relating to supported systems, processes and workarounds.

The Successful Applicant

Essential Technical Experience

  • Strong understanding of SAP SuccessFactors modules and system capabilities.
  • Hands‑on experience with system configuration, integrations, and testing in SAP SuccessFactors.
  • Experience with ITSM tools and processes, for example Managed Engine; JIRA.
  • Previous experience in an IT support role.

    • Desirable Experience / Knowledge / Qualifications

  • SAP SuccessFactors certification or equivalent experience.
  • ITIL Foundation certification.
  • Familiarity with project management methodologies (e.g., Agile, Waterfall) and tooling (e.g., JIRA).
  • Knowledge of finance applications and processes, esp. Payroll.
  • Experience of working with 3rd party vendors to troubleshoot and resolve incidents / problems.
  • Experience of working in global cross‑functional teams.

    • What's on Offer

  • Competitive annual salary
  • Comprehensive MP benefits package.
  • Opportunities to work in a collaborative and supportive environment in KL.
  • Exposure to cutting‑edge technologies in the business services industry.

    • If you are ready to take on this exciting role as an IT Support Analyst (SuccessFactors), apply today to join a reputable organization in KL!

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    Buat amaran kerja untuk carian ini

    It Support • Kuala Lumpur, Kuala Lumpur, Malaysia