IT Service Desk & Access Management Analyst

Brooks is a leading provider of automation solutions with over 40 years of experience in the semiconductor industry, offering precision robotics, integrated automation systems, and contamination control solutions that empower chip manufacturers worldwide. Our product portfolio includes a range of automation solutions, including robots, vacuum systems, and atmospheric robots for semiconductor manufacturing ().

• About the Role :
• We are seeking a detail-oriented and customer-focused “IT Service Desk and Access Management Analyst” to join our IT Operations team. This hybrid role combines technical support expertise with secure access provisioning responsibilities, ensuring users receive timely assistance while maintaining compliance with identity and access protocols—particularly within Oracle environments.
• Work Location
• Onsite – JOHOR BAHRU (or) PENANG.
• Key Responsibilities :
• IT Service Desk Support :
• Access Management & Role Provisioning :
• Ensure compliance with Segregation of Duties (SoD) policies and user access controls.Other duties as assigned.
• Required Qualifications & Competencies :
• 3+ years of experience in IT support, helpdesk operations, and ERP access management (Oracle, SAP or another Enterprise ERP)Ability to triage technical issues Excellent communication and documentation skills
• Preferred Qualifications :
• 3+ years of experience in enterprise ERP application administration, preferably in Oracle Cloud - Oracle Fusion, OTM / GTM, RFSmart, CPQ, OFS, OIC, OCI, and Vertex along with DAS for users in fusionKnowledge of data privacy, access governance, and compliance frameworks Familiarity with IT General Controls (ITGC), Segregation of Duties (SoD), and audit frameworks (e.g., SOX, ISO 27001).Experience with scripting or automation tools for access provisioning (e.g., PowerShell, Python) is a plus. Proficiency in SQL, BI Publisher, and Oracle reporting tools is a plus
• Work Location & Flexibility
• At Brooks, we aim to foster a collaborative and engaging environment while offering flexibility where possible. Work arrangements may include a mix of in-office and remote work, depending on the nature of the role and business needs. Specific expectations will be shared during the interview process.## Since our founding in 1978, Brooks Automation has been a leading automation provider and trusted partner to the global manufacturing industry.## Our customers choose the Brooks Automation platform because we consistently deliver best-in-class reliability and cost of ownership, with a solution that is optimized for value within their application. We deliver value through our understanding of the application challenge, providing solutions at scale that create an automated advantage for our customers.## We are committed to innovation by continuously developing new product offerings and partnering with our customers to integrate solutions for their manufacturing process tools. This benefits our customers with improved throughput and yield and a lower cost of ownership.

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