Freight Coordinator, Mandarin + English

Overview

Spreetail propels brands to increase their ecommerce market share across the globe while improving their operational costs. Spreetail is seeking a proactive Transportation Operations Specialist to serve as the primary liaison between our brand partners and global transportation network. You’ll manage container movements from ocean to dray delivery, ensuring on-time, cost-efficient performance. This role drives process consistency through SOPs, rapid exception resolution, and strong communication with carriers, dray providers, and warehouses. You’ll verify documentation, negotiate carrier rates, and partner cross-functionally to resolve delivery issues. Fluency in Mandarin and English and 3–5 years of international freight forwarding experience (Trans-Pacific preferred) are required. Your impact will be measured through On-Time Delivery, Carrier Performance, Exception Resolution, and Brand Satisfaction.

Responsibilities

• Serve as the primary transportation liaison for brand partners, coordinating ocean, port, and dray operations to ensure on-time, accurate delivery performance.
• Establish and maintain SOPs, escalation paths, and communication channels with origin partners and carriers to drive process consistency and accountability.
• Monitor and resolve container, booking, and delivery exceptions proactively to reduce cycle times and minimize accessorial costs.
• Manage carrier relationships — negotiating rates, tracking performance, and identifying opportunities to improve service levels and reduce costs.
• Collaborate cross-functionally with Account Management, Customer Service, and Warehouse Operations to resolve shipping issues and support continuous improvement across the transportation network.

How you will achieve success

This is a remote position and requires candidates to have an available work-from-home setup.

Remote / work setup

Please be aware of scammers. Spreetail will only contact you through Lever or the spreetail.com domain. Spreetail will never ask candidates for money during the recruitment process. Please reach out to directly if you have any concerns. Emails from @spreetailjobs.com are fraudulent.

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