Customer Success Services Engineer

Overview

This is an incredible opportunity to be part of a company that has been at the forefront of AI and high-performance data storage innovation for over two decades. DataDirect Networks (DDN) is a global market leader renowned for powering many of the world's most demanding AI data centers, in industries ranging from life sciences and healthcare to financial services, autonomous cars, Government, academia, research and manufacturing.

"DDN's A3I solutions are transforming the landscape of AI infrastructure." – IDC

“The real differentiator is DDN. I never hesitate to recommend DDN. DDN is the de facto name for AI Storage in high performance environments” - Marc Hamilton, VP, Solutions Architecture & Engineering | NVIDIA

DDN is the global leader in AI and multi-cloud data management at scale. Our cutting-edge data intelligence platform is designed to accelerate AI workloads, enabling organizations to extract maximum value from their data. With a proven track record of performance, reliability, and scalability, DDN empowers businesses to tackle the most challenging AI and data-intensive workloads with confidence.

Our success is driven by our unwavering commitment to innovation, customer-centricity, and a team of passionate professionals who bring their expertise and dedication to every project. This is a chance to make a significant impact at a company that is shaping the future of AI and data management.

Our commitment to innovation, customer success, and market leadership makes this an exciting and rewarding role for a driven professional looking to make a lasting impact in the world of AI and data storage.

Job Description

Job Title :

Customer Success Services Engineer

Job Summary :

We are hiring Customer Success services engineer in Thailand .The primary responsibility of this position is to work with DDN customers, providing technical expertise

• configuring & tuning systems which have been designed by the pre-sales engineering team.
• customising solutions to help customers achieve their business objectives.
• providing advice and implementing technical solutions.
• troubleshooting, diagnosing issues and providing resolution as part of the wider DDN teams

A main objective of the role is working closely with the DDN PS installation, Support, and Engineering teams.

Expertise is required across the whole AI / HPC eco-system, including Storage, Networking & Compute (with accelerators).

There may be the requirement to perform these tasks by being physically on a customer site or these tasks may be performed remotely. In this position you may be required to remotely supervise partner technicians / engineers while they perform on site hardware installation tasks.

Principal duties and responsibilities for this role include but are not limited to :

Specific Required Skills for this Role :

Preferred Skills for this Role :

Qualifications :

DDN

DDN Core Competencies :

DDN has a very strong orientation towards these four characteristics and any successful employee will demonstrate these capabilities :

DataDirect Networks, Inc. is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, gender expression, transgender, sex stereotyping, sexual orientation, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

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