Manager, Operation

Highly motivated and result-driven individual

Solid knowledge on the FMCG industry, field sales and marketing

Knowledge and understanding of the sales & merchandising business and the overall industry

Ability to work and deliver under pressure

Demonstrate financial and business acumen, analytical and business analysis skills

Proven competency to handle confidential / sensitive information in an appropriate and secure manner

Strong ability to analyse business challenges and provide appropriate solutions, problem solving; and results-driven

Collaborative team player

Excellent relationship building

Good team management and leadership skills

Strong in data analytics and presentation

Excellent English verbal and written communication

Excellent proficiency in office productivity tools (e.g., Excel, Word, and PowerPoint)

KEY RESPONSIBILITY AREAS & DELIVERABLES

General

Drive and manage implementation of generic and store-specific planograms in compliance with category flow guidelines implement and communicate promotional activities / objectives to the team

Manage call cycle planning and implantation and ensure field force attendance and manning ratio are in accordance with the target

Manage day-to-day operating expenditure against operating budgets to ensure efficient usage of resources

Manage daily, weekly and monthly targets by client / customer accounts. Monitor promotional activities, new innovations, out-of-stocks and forward share

Communicate feedback on forward share changes to clients. Ensure forward share is reflected on shelf as per rate of sale

Develop project plans by securing feedback from clients / customers and implement agreed tactical activities

Coordinate and execute ad-hoc initiatives that will drive client satisfaction and brilliant execution

Manage, implement and communicate promotional activities / objectives to field team (e.g. promotion grids, time frames for promotions, mechanics, etc.)

Manage delivery of Point Of Sale materials to stores. Ensure sufficient stock level is maintained during promotional periods and review call targets of field team

Manage implementation of generic and store-specific planograms in compliance with category flow guidelines

Manage and communicate sales targets to field team. Drive increase of volume in stores, stock pressure and identify in-store cross-merchandising opportunities

Monitor in-store pricing, prevent out-of-stocks, sufficient order / delivery of stock on notice of demand and minimise credit notes to drive sales targets achievements

Inform field team of new innovations and review speed to market, stock in distribution centers, negotiate new / existing listings in stores, etc.

Provide clients with reports / insights on competitors' activities, promotions, product recalls, pricing, planograms and new innovations

Manage call cycle schedule and make revisions where necessary. Evaluate call cycle impact against budget and basic conditions of employment

Monitor competitors' activities, potential tenders and update clients. Communicate information to field team

Monitor Point Of Purchase standards and ensure field team's adherence to agreed parameters

Develop, implement and manage systems and processes to ensure delivery of business objectives

Conduct regular analysis of relevant data to meet milestones. Consolidate periodical reports and present to relevant internal / external stakeholders

Obtain operational information from clients / customers and disseminate information to field team

Manage relationships with clients and customers (e.g. prompt problem resolution, report submissions, solicit business expansion opportunities, etc.)

Manage relationships with customers to ensure effective stock pressure, stock holdings, deliveries, credit notes, category flows, planograms, etc.

Attend review meetings with clients

Develop strong client relationship by obtaining alignment and developing and delivering on mutually established goals

Work closely and build the relationship with distributors, store manager ensuring visibility, achievement of the company’s targets and delivery of high-quality customer service to ensure further market share is increased and customers have access to the company’s broad product offering

Provide market feedback to the sales team and handle all communication flow to the distributors regarding new products and promotions

Ensure salary and incentive are paid on time for the team

Manage employee's annual evaluation, salary adjustment including manage all administrative tasks as assigned

Work closely with finance team to ensure invoicing and bill collection process are working properly

Implement target analysis, corrective action plans and provide feedback to clients / customers accordingly

Review effectiveness of feedback platforms (e.g. SMART, etc.) and provide feedback to field & BI teams for continuous improvement

Business metrics

Managing operating departmental budgets and costs

Financial budget responsibility

Accountable for net sales / EBIT / headcount responsibility, where applicable

Business metrics relevant to achieving the essential accountabilities herein

Leadership

Drive and lead diversity and an inclusive culture, where people feel safe and empowered.

Develop team members for high accountability; and encourage a high-performing and inclusive organisation

Communicate, lead, and oversee delivery of function goals to drive execution against goals set

Lead by Example and be the role-model of the Smollan Values and Culture in the organisation

Drive self-learning and improvement in functional area as part of continuous learning

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