Customer Service Specialist (German Market)DAS Umbrella • George Town, Penang, Malaysia
Customer Service Specialist (German Market)
DAS Umbrella • George Town, Penang, Malaysia
30+ hari lalu
Penerangan pekerjaanProven customer support experience or experience as a client service representative. Strong written communication skills in English (German language proficiency is a must for the Germany market). Excellent problem-solving abilities and attention to detail, ability to analyze situations and offer solutions calmly and efficiently. A friendly, customer-first mindset with the ability to remain calm under pressure. Self-motivated and able to work independently within the assigned time zone. Prior experience with customer service platforms (e.g., Trengo, Zendesk, or similar) is preferred. Strong communication skills – clear, empathetic, and effective with both verbal and written communication. Patience and emotional intelligence – especially when handling difficult or upset customers. Time management and multitasking – managing multiple customer queries or systems at once. Teamwork and collaboration – able to work in sync with colleagues and other departments. Adaptability – able to adjust to new tools, updates, or company policies quickly. Positive attitude and a customer-first mindset. Willingness to learn and take feedback. Strong attention to detail. Integrity and professionalism.
Customer Service Specialist (German Market)
We are seeking a dedicated and skilled (Fully Remote) Customer Service Specialist to join our growing team. This is a full-time, remote position that involves handling customer inquiries from Germany, with working hours tailored to Central European time zone.
Hours Fixed : 0900hrs - 1800hrs or 1000hrs - 1900hrs Central European Time (CET)
Days Fixed : Monday to Saturday (Germany Market)
Salary : MYR 3,500 - MYR 4,200 per month
Key Responsibilities :
- Respond promptly and professionally to customer inquiries via the Trengo platform, which consolidates all our social media and email channels.
- Provide accurate product information and resolve customer concerns efficiently and empathetically.
- Coordinate with our logistics and operations teams to address and resolve customer feedback and delivery issues.
- Exercise sound judgment and make certain pre-approved decisions independently to enhance the customer experience.
- Ensure a high level of customer satisfaction through a friendly, solution-oriented approach.
- Always clarify and elevate issues to Reporting Manager on things you are unsure of or beyond your capabilities.
Qualifications :
Skills :
Preferred Traits :
If you're passionate about providing excellent customer service and want to be part of a dynamic, remote-first team, we’d love to hear from you!
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