Talent.com
Tawaran kerja ini tidak tersedia di negara anda.
IT Solution Support Engineer

IT Solution Support Engineer

VanderlandeKuala Lumpur, Kuala Lumpur, Malaysia
30+ hari lalu
Penerangan pekerjaan

Job Title : IT Solution Support Engineer

You are part of the Vanderlande Value Office team, providing 2nd-level support and specific technical expertise to customers and colleagues in the APAC region, reporting to the LCS Director SEA & Head of Value Office in Malaysia.

Your profile

  • You hold a bachelor’s degree in computer science, electrical engineering, or related fields.
  • 1 to 3 years of work experience in an IT and / or logistical automation environment (preferable).
  • Affinity with IT and Industrial Automation, and interest in logistics processes.
  • Knowledge and experience with Linux commands, Oracle PL / SQL, Oracle Databases, Application Servers, Java code, and Python scripting is a pre-requisite.
  • Preferably, you have a good understanding of IT service management practices (ITIL v3 / v4).
  • Enthusiastic, result-driven professional.
  • Analytically strong and positively critical.
  • Proactive, pragmatic, and hands-on attitude.
  • Strong communication skills with a good command of the English language.
  • Willing to travel up to 25% of the time.
  • May have to work after hours and weekends as the operation runs 24 / 7.

Your responsibilities

  • Analyzing & reporting system performance, undefined behavior, and functional reports, including specific flow situations.
  • Executing the lifecycle of open tickets, proper reporting between shifts, and communicating with stakeholders.
  • Continuously monitoring the customer’s BHS environment.
  • Helping identify problems and performing Root Cause Analysis in collaboration with other IT groups.
  • Maintaining and supporting the Incident Management processes.
  • Troubleshooting SCADA-related issues, including connections with OT / IT equipment, and performing restores.
  • Troubleshooting middleware issues like application servers and Oracle database backup / restore / cleanup, and assessing health.
  • Troubleshooting software components using logging, and applying simple patches / updates.
  • Troubleshooting baggage system issues like reading bag traces and analyzing system behavior.
  • Deploying and maintaining IT Monitoring Solutions.
  • Supporting and coordinating activities to update and upgrade live environments.
  • Supporting the implementation of new service agreements.
  • Supporting and training local support teams to enhance their capabilities and tools.
  • Planning and delivering preventive maintenance tasks and change activities (back-ups, patch execution, etc.).
  • Creating documentation such as manuals, diagrams, work instructions, and communication drawings.
  • Collaborating with team members, Service Desks, and customer teams to improve IT solutions and standards.

    • #J-18808-Ljbffr

    Buat amaran kerja untuk carian ini

    It Support Engineer • Kuala Lumpur, Kuala Lumpur, Malaysia