Customer Support Agent
Invisible Expert MarketplaceJohor Bahru, Johor, Malaysia14 hari lalu
Penerangan pekerjaanHigh school diploma or equivalent; a degree in Business, Finance, or IT is a plus. Fluent in English, with strong verbal and written communication skills. Previous customer service experience, ideally within technical support or financial services. Familiarity with retirement plans or financial account management (401k, IRA) is advantageous. Proficiency in Zendesk and Aircall is preferred. Excellent multitasking, problem‑solving, and organizational skills in a fast‑paced environment. High attention to detail and ability to work independently and as part of a remote team. Must pass a background check. Type : Hourly Rate : $5 / hour Employment type : Contract Workplace type : Remote Seniority level : Entry Level
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About The Role
Become part of a dynamic team supporting the latest AI-driven technology in the financial services industry, helping clients manage and optimize their retirement plans.
Job Overview
We are looking for a customer‑oriented support agent fluent in English. This role requires addressing customer inquiries via phone, email, and live chat, focused on retirement plan support, account integrations, activations / deactivations, and technical troubleshooting. Prior experience in retirement plans (401k, IRA, Profit Sharing Plans) is beneficial but not mandatory.
Key Responsibilities
- Provide prompt, accurate support via phone, email, and live chat, ensuring a positive experience for English‑speaking customers.
- Assist with account activation, integration troubleshooting, and product‑related inquiries.
- Deliver accurate guidance on clients’ retirement plan offerings (401k, IRA, Profit Sharing Plans).
- Troubleshoot technical issues and escalated complex cases as needed.
- Utilize Zendesk, Aircall, and internal CRM systems for tracking, managing, and resolving customer interactions.
- Collaborate with internal teams to resolve issues efficiently and improve customer service.
Qualifications
Hours
45‑50 hours per week, 9 PM‑6 AM US‑ET (US‑East Coast / New York Time Zone).
Compensation
Employment Details
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