Service Manager - F&B Service (Banquet Manager)

Join to apply for the Service Manager - F&B Service (Banquet Manager) role at Shangri-La Group

Shangri-La Rasa Sayang, Penang is one of the most luxurious resorts in Asia and the world. As a premier deluxe resort with a proud tradition in providing gracious Malaysian hospitality to the world, we are inviting dynamic individuals to join one of the region's most exclusive holiday gateways.

We are looking for a Service Manager-F&B Service (Banquet Manager) to join our team. The role involves energetic, vibrant, and multi‑skilled individuals who meet ever‑changing challenges and contribute to the resort’s success. The ideal candidate has an eye for detail, the skills to perform, and a passion to delight.

Responsibilities

• Assist in the operation, management and overall performance of the Banqueting operations.
• Directly involved in the day‑to‑day running of these areas in connection with staffing, customer services and product quality.
• Lead, train, and motivate a team of servers and support staff to maintain the highest standards of hospitality.
• Oversee guest satisfaction, ensuring personalized service and resolving any issues professionally.
• Collaborate with the Chef to update menus and coordinate events.
• Manage restaurant financials, including budgeting, revenue management, and cost control.
• Implement all standardized procedures, rules and regulations systematically to be in line with hotel standards and policies.
• Be designated in charge of any area at any time and therefore must have a full and comprehensive working knowledge of all areas within the Food and Beverage Division.

Qualifications

Seniority level

Employment type

Job function

Industries

Referrals increase your chances of interviewing at Shangri-La Group by 2x.

If you are the right person, what are you waiting for? Click the apply button now!

#J-18808-Ljbffr