Customer Service Executive cum Admin

Job Responsibilities :

• Continually keeping track and understanding the latest company policies, SOP, services and on-going promotions inside and out.
• Monitor and communicate with customers through various social channels (Emails, Facebook, Instagram etc) to get the latest customers’ feedback.
• Respond to the feedback within the stipulated time frame given by the management.
• Maintaining positive, empathetic, and professional attitude toward customers while coordinating information closely between relevant internal departments and customers within the allowed time.
• Compiling the monthly customer careline report for management report audit.
• Keeping records of customer interactions, comments, and feedbacks.
• Assist in marketing operations. E.g. allocate marketing materials to outlet., raise Sales Order, raise PR.
• Assist in developing & handling marketing materials.
• Handles administrative tasks for marketing team.

Job Requirments :

Spoken Language :   Malay, English

Written Language :   Malay, English