Remote Customer Service Representative (CSR) – APAC Support | SaaS | Bilingual

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This range is provided by Parikh Financial. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Overview

RoverPass is a fast-growing SaaS platform that simplifies the online reservation process for RV parks and campgrounds. Our technology enables campground owners to manage bookings effortlessly while offering campers a seamless experience. With a strong presence in the United States and Canada, we’re now expanding to Australia to meet growing demand.

Our mission is to connect travelers with unforgettable outdoor experiences through smart technology and reliable service. We are a remote-first company, committed to building an inclusive, performance-driven culture where independence, trust, and accountability are valued.

Role Summary

As a Customer Service Representative (CSR) supporting our Australian market, you will be the first point of contact for our users in the APAC region. This is a critical role as we expand into new territory. You’ll help onboard new campground clients, resolve user inquiries, and provide real-time support — all while working autonomously in a fully remote setting.

This role goes beyond standard customer service — we’re looking for someone proactive, resourceful, and capable of being a key support player in our international expansion.

You\'d Be a Great Fit If You Are

• Autonomous by nature — You’re comfortable working independently, managing your time, and making decisions without constant oversight.
• A natural problem-solver — You enjoy figuring things out, even when there’s no clear path. You bring clarity where there is ambiguity.
• Customer-obsessed — You’re motivated by helping others and take ownership of the customer experience from start to finish.
• Adaptable and resilient — You thrive in dynamic, evolving environments and can pivot quickly when processes or priorities shift.
• Culturally aware — You understand the nuances of supporting users across different countries and time zones, especially in a new market.

Key Responsibilities

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Additional Information

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