Tawaran kerja ini tidak tersedia di negara anda.
Contact Centre Manager (Customer Service) - Penang
TeleperformanceGeorgetown, Pulau Pinang, MY30+ hari lalu
Penerangan pekerjaanHaving high cultural awareness of political and social situations is a plus! Proficiency in English and Multi-lingual is highly preferred (depends on the market assignment) Build a positive relation with Client in order to create new business opportunities Identify potential risks and opportunities of improvement in the process and suggest solutions Manage the overall performance and governance of the Statements of Work (together with Vendor Account Management / Business Development). Manage the day-to-day operations in accordance with requirements and SLAs set out in SOW. Prompt identification and resolution of Service delivery issues including implementation of preventative measures. Transition management during set up phase or expansion phases. Establish the Vendor infrastructure necessary to perform the Services, including all technology, financial, human resources, security, facilities and communication resources. Install all Service delivery processes and Service Level reporting mechanisms. Provide exceptional people management, mentorship and career development to members of the team, including Managers, TLs, and Agents, achieve low attrition levels and high employee engagement. Flag and escalate business risks timely to the Client and Stake holders. Lead the group of Managers and drive process deliveries and process excellence through consistent monitoring and critical inputs. Ability to Deep Dive on customer complaints and appeal cases received from business line including user appeal document, user analysis and trend analysis. Ability to Deep Dive on completed transactions that being flagged with high-risk flag for post manual review to evaluate if is a potential fraud, and instantly share fraud trend to fraud strategy team. Strictly following chargeback operation standard SOP and requirement to handle representment case. Ability to guide the team on completing the chargeback cases within SLA / Pre-set time given, ensuring all the representment documents are gathered correctly and match the case with chargeback reason. Provide mentorship, guidance and career development to direct reportees and members of their team. Lead a high-performing team through an exciting transition to build problem solving, critical thinking, analytical and technical capabilities which will enable the department to develop deeper, more scalable solutions Establish team goals and work with direct reports on strategies for executing, measuring progress and sharing results. Deliver projects involving quantitative analysis, industry research, and strategy development, working directly with global cross-functional teams to problem solve analytical approaches and develop solutions Identify actionable insights, suggest recommendations, and influence team strategy through effective communication Protect Clients ecosystem, prevent fraudulent activity, enforce our TOS and policies, ensuring compliance across a global user base of millions Drive Managers and Operations teams to deliver value adds, continuous improvements, and productivity / quality gains. Streategize and execute Client / Leadership directions and decisions following the change management process. Mantain an effective Client relationship with proactive communication followed by POA and closed loop
Qualifications
Requirements :
- Bachelor’s degree or equivalent diploma
- Dynamic leader with experience and passion for managing large and diverse teams across multiple workflows in a fast-paced environment, able to deal with rapid change and ambiguity
- Minimum 2+ years' of people management experience as a Sr Manager in Fraud and Risk Operations in Payment System that includes Fraud chargebacks, Customer Complaints and Escalations too.
- Strategic thinker with strong analytical and problem-solving skills
- 10+ years of experience in operations, preferably in BPO / ITES industry
- 7+ years of people management experience, including managing managers, and a strong desire to develop team members
- Empathy for the Social community platform users and passion to create an exceptional user experience and provide outstanding support
- Excited to be part of a global operations teams, design effective business operations, tackle complex problems, and develop individual team members
- Adaptable and energized by a fast-paced environment; Significant experience in a complex fast paced environment
- Excellent written and verbal communication skills
Preferred Requirements :
Responsibilities
Responsibilities :
Buat amaran kerja untuk carian ini
Contact Centre Manager Customer Service Penang • Georgetown, Pulau Pinang, MY
Pekerjaan yang berkaitan
)
%20Sdn.%20Bhd.)
Personal Wealth Executive (Northern)
United Overseas BankPenang , Pulau Pinang, Malaysia Personal Wealth Executive (Northern).Posting Date : 21 Jun 2025 Location : .Penang (City Area), Pulau Pinang, MY.Company : United Overseas Bank (Malaysia) Bhd.
United Overseas Bank Limited (UOB) is a le...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
Wine Bar & Restaurant Service Crew
The Wine Shop (Penang)Georgetown, Pulau Pinang, Malaysia Able to speak in English and Mandarin.Candidates must possess at least SPM.Passion for customer service and willingness to learn.
Friendly, energetic, and able to work in a fast-paced environment, i...Tunjukkan lagiKemas kini terakhir: 23 hari yang lalu
Beauty Advisor (Penang)
SephoraGeorge Town, MY LVMH Moët Hennessy Louis Vuitton global luxury leader, is a global leader in beauty retailing.It successfully operates more than two thousand points of sale across Americas, Europe, Middle East and...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
Sales Acquisition (6 Months Contract), Spx Express (Georgetown, Penang)
SPX Xpress (Malaysia) Sdn. Bhd.Georgetown, Pulau Pinang, Malaysia Attractive salary package of RM2,500 basic + performance-based incentives up to RM 200 + Commission with no capped.Working Location : Georgetown 10000, Penang.
Must have own transportation to facili...Tunjukkan lagiKemas kini terakhir: 23 hari yang lalu
Officer, Cash and Trade Processing Analyst (Hybrid)
CitiPenang Pulau Pinang Malaysia Whether you’re at the start of your career or looking to discover your next adventure, your story begins here.We’re fully committed to supporting your growth and development from the start with ext...Tunjukkan lagiKemas kini terakhir: 12 hari yang lalu
Customer Success Specialist (Korean) - Penang
Agensi Pekerjaan JobScoper Sdn BhdGeorgetown, Pulau Pinang, Malaysia Bachelor’s Degree or at least Diploma or equivalent in any discipline.Fresh graduates are welcome with degrees in the following disciplines : English with Communication, English for Professionals, M...Tunjukkan lagiKemas kini terakhir: 12 hari yang lalu
Specialist, Field Sales (Penang)
foodpanda MalaysiaPenang , Penang We are looking for Specialists, Field Sales to be based in Penang, Malaysia who is able to convince the best restaurants in Malaysia to join foodpanda.
This role will be reporting to the Lead, Field...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
Part Time Sales Advisor (1st Avenue Mall, Penang)
H&M GroupGeorge Town, Pulau Pinang, MY Part Time Sales Advisor (1st Avenue Mall, Penang).A Sales Advisor is responsible for delivering the best customer experience that contributes to the store’s sales and profit.As a Sales Advisor, you...Tunjukkan lagiKemas kini terakhir: 4 hari yang lalu
Business Consultant (Penang)
StoreHubGeorge Town, Penang Are you driven, results-oriented and a team player?.With 17,+ retailers and restaurants in over 15 countries, StoreHub is on a mission to enable everyone, big or small, to build successful business...Tunjukkan lagiKemas kini terakhir: 23 hari yang lalu
Sales Admin Support
Headmistress PenangTanjung Tokong, Pulau Pinang, Malaysia Possess minimum Certificate / Diploma in the related field.Can speak in English and Bahasa Malaysia.Community Management - Ability to engage with the online community, respond to comments, messages, ...Tunjukkan lagiKemas kini terakhir: 5 hari yang lalu
Account Manager - Penang
Hilti GroupPenang, Penang, Malaysia We are looking for a high potential candidate with strong business acumen to unleash their high potential at Hilti, starting as.
This is not an ordinary sales job, as ours is a uniquely high perform...Tunjukkan lagiKemas kini terakhir: 23 hari yang lalu
Customer Care Advisor
ClarivateMalaysia, Penang About You – experience, education, skills, and accomplishments .An undergraduate degree from an accredited college / university is required, a Science degree preferred.
Analytical, troubleshooting, an...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
Mortgage Specialist, Penang
HSBCGeorge Town, Malaysia Responsible in growing the Mortgage business and cross-sell wealth products and services as determined by the bank.Partner with Premier Relationship Bankers and Managers in referring potential prem...Tunjukkan lagiKemas kini terakhir: 23 hari yang lalu
Customer Service Representative
TektronixPenang, Penang, Malaysia Receiving the instruments, updating the systems and co-ordinating with internal team to meet the SLA (Service Level Agreement) for the customer.
Updating the customers about the status and maintaini...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
Customer Support Associate (Mandarin)
AssentGeorge Town, Malaysia Assent is the leading solution for supply chain sustainability tailored for the world’s top-tier, sustainability-driven manufacturers.
Hidden risks riddle supply chains, many of which weren't built ...Tunjukkan lagiKemas kini terakhir: 18 hari yang lalu
Assistant Pastry Chef
Penang Marriott HotelPersiaran Gurney, George Town Pulau Pinang, Malaysia Exhibits creative baking and decorating talents by preparing quality and consistent pastries for all areas.Works to continually improve guest and employee satisfaction.
Must ensure sanitation and fo...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
Office Front Desk
Agensi Pekerjaan Ideal Reliance Sdn BhdGeorgetown, Pulau Pinang, Malaysia Minimum High School Diploma or GED.Preferably with 0-1 year of working experience in Front Desk, Concierge, Customer Service, or other hospitality-related roles.
Excellent organizational and time ma...Tunjukkan lagiKemas kini terakhir: 4 hari yang lalu
Canon / Panasonic / BrotherPetaling Jaya (Selangor) / (Penang)
CompugatesPenang The position is responsible for selling of company’s goods and services to patrons of retail outlets, i.And also to provide best-in-class service to cater for the need of the patrons.Engage the cus...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu