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Customer Relationship Management Manager

Customer Relationship Management Manager

AMLIFE INTERNATIONAL SDN BHDPuchong, Selangor, Malaysia
1 hari lalu
Penerangan pekerjaan

Customer Relationship Management Manager

Responsibilities

  • Design and implement CRM strategies that improve customer satisfaction, retention, and loyalty, while creating meaningful post‑purchase engagement.
  • Develop creative methods to maintain customer interaction after purchase, ensuring continuous support from the company even when no active sales representative is in contact.
  • Maintain and optimize the CRM platform to ensure data accuracy, seamless automation, and efficient workflows, with all data accessible for reference, analysis, and reporting.
  • Create and execute loyalty programs, after‑sales communication strategies, and educational content to build trust, strengthen relationships, and encourage repeat purchases.
  • Deliver a consistent and supportive experience across every stage of the customer journey, working closely with cross‑functional teams.
  • Monitor and evaluate CRM campaign effectiveness, emphasizing post‑purchase metrics such as repeat purchase rate, customer activity, and feedback.
  • Ensure CRM practices comply with relevant regulations and data privacy laws, safeguarding customer trust and business integrity.
  • Stay updated on CRM trends, tools, and technologies to introduce innovative solutions that enhance customer engagement and strengthen long‑term bonds.

Qualifications

  • Bachelor’s degree in Business Administration, Marketing or a related field.
  • Minimum of 5 years of experience in CRM management, customer experience or a related field.
  • Strong analytical skills with the ability to interpret data and generate actionable insights.
  • Excellent communication and interpersonal skills to collaborate with internal teams and engage customers effectively.
  • Experience in customer segmentation, retention strategies and loyalty programs.
  • Knowledge of data protection regulations and CRM best practices.
  • Ability to manage multiple tasks in a fast‑paced environment.

    • Salary Range

    RM 8,000 - RM 10,000

    Seniority Level

    Mid‑Senior level

    Employment Type

    Full‑time

    Industries

    Retail Health and Personal Care Products

    Location

    Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

    Posted

    1 week ago

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    Buat amaran kerja untuk carian ini

    Relationship Manager • Puchong, Selangor, Malaysia