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Customer Support Specialist

Saplings HRKuala Lumpur, Kuala Lumpur, Malaysia

18 jam yang lalu

Penerangan pekerjaan

Need experience as customer support in forex / CFDs or need to have experience as Forex Trader

Requirement -

Strong verbal and written communication skills in Hindi and English is essential.
Strong critical thinking and problem-solving abilities.
Proficiency in Microsoft Office applications.
Ability to work well under pressure in a fast-paced environment.
Eagerness to learn about financial markets, the CFD industry, and Taurex platforms.
Open-minded, collaborative, and committed to long-term career growth and professional development.
Minimum diploma in any field or equivalent working experience.
Possess at least 1-2 years of customer service experience is preferred.

Responsibilities -

Manage client interactions through chats, emails, and phone calls effectively and professionally.

Identify and assess customers needs to ensure high satisfaction.

Respond to inquiries from new leads and existing clients via phone, chat, and email.

Provide timely and accurate support within the designated service level.

Maintain detailed and accurate records of all communications in the CRM system.

Liaise with other departments to resolve client issues that require further investigation.

Conduct follow-ups and schedule callbacks to ensure optimal outcomes and satisfaction.

Adhere to standard operating procedures and protocols.

Proactively stay informed about financial markets, the FX / CFD industry, and new platforms / products.

Collaborate with the support team to optimize time, resources, and client feedback management.

Consistently meet or exceed departmental and individual performance targets.

Adapt quickly to changing workflows, technologies, and business needs.

Seniority level

Entry level

Employment type

Full-time

Job function

Customer Service

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Customer Support Specialist • Kuala Lumpur, Kuala Lumpur, Malaysia