Client Servicing Executive (Contract)

Overview

PolicyStreet Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

PolicyStreet is a leading InsurTech group, specialising in innovative digital insurance solutions for businesses and consumers in Southeast Asia and Australia. With a network of over 40 providers, we offer a comprehensive range of products, including embedded insurance, customised employee benefits, financial advisory, and digital solutions - making insurance straightforward, for everyone. Through our regional group of companies, we serve more than 5 million customers with over US$ 10 billion in sum insured.

What you’ll do

• Process insurance claims promptly and accurately, adhering to company policies and procedures
• Review claim documentation, assess coverage, and determine claim validity
• Communicate with policyholders, sales team, partners, TPA's, and insurance companies to gather necessary information and documentation
• Handle customer touchpoints professionally across multiple channels (calls, WhatsApp, emails, staff briefings, and face-to-face meetings) to provide clear, timely, and empathetic updates
• Provide proactive, prompt, and courteous assistance to policyholders regarding claims inquiries, service requests, and other concerns
• Build and maintain strong client relationships by managing expectations, addressing pain points, and ensuring a seamless customer journey throughout the claims and service process
• Investigate and evaluate claims to ensure compliance with policy terms and conditions, while keeping the customer experience at the forefront
• Maintain accurate and up-to-date claim and service records, ensuring consistency across communication channels
• Collaborate with internal teams and external partners to resolve escalated cases and deliver positive outcomes for clients
• Stay updated on industry regulations, trends, and best practices related to claims processing and customer service
• Contribute to process improvement initiatives to enhance operational efficiency and overall customer satisfaction

Requirements

Logistical requirements

Benefits

Join Our Team

As a homegrown startup that seeks to innovate how we use and think of insurance, we value teammates who think big, challenge the old ways, and take extreme ownership. In PolicyStreet, we aim to do better, to serve people better. We are committed to pushing boundaries of innovation and to develop Purposeful and Simple insurance solutions for businesses and consumers, narrowing the protection gap and improving financial inclusivity in the region. If you are driven to make change, keen to be at the forefront of insurance innovation, and grow with a team of talented and motivated people, we'd be just as excited to get to know you too!

Find out more about us via our website at

At PolicyStreet, we uphold the principles of equal opportunity and embrace diversity. We are committed to a workplace free from discrimination based on race, religion, colour, gender, sexual orientation, age, marital status, veteran status, or disability status.

Note : The following items below were part of the original posting but are not part of the core job description and have been omitted to keep content focused on the role itself : additional job listing snippets and repetitive city postings.

Seniority level

Employment type

Job function

Industries

#J-18808-Ljbffr