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Customer Support Executive - Airlines Industry

Customer Support Executive - Airlines Industry

Two95 International Inc.Shah Alam, Selangor, MY
8 jam yang lalu
Jenis pekerjaan
  • Quick Apply
Penerangan pekerjaan

End to end airline operation - Work Environment - 24

Must have Fluency in spoken MANDARIN & ENGLISH .

Must have a minimum of 6 months experience in the BPO, Airlines or Travel industry.

24 / 7 Shift Rotational :

  • 3 shift – Morning, Afternoon, Midnight 8 hour per shift
  • 5 days in a week from Monday to Sunday

Roles & Responsibilities :

  • Customer Care related issues, Reservations, Bulk bookings, Notification, Re-booking, Credit card verification, Queues Management, Email management for all corporate and travel agent queries
  • To be able to Handle Customer queries & with good customer Service skills and travel related services keeping in mind various SLAs like quality, AHT, sales conversion & efficient customer service.
  • To be able to deal with customers and meet customer requirements

    • Requirements

    Personal style enablers

  • Should have a good standard of both Spoken and written English.
  • Needs to be a team player with a positive attitude.
  • Should be adaptable to change.
  • Needs to display confidence and the ability to sell a given product.
  • Extrovert with a customer service mind se

    • Benefits

    1. KPI Incentive (monthly)

    2. Transport Allowance is provided

    3. 18 days of Annual Leave

    4. Medical Insurance; Outpatient (employee Only) & Inpatient (Employee, Spouse & Children) & Life Insurance (Employee Only)

    5. Dental Coverage @ RM500 per year

    6. Rewards & Recognition (Awards & Gifts)

    Buat amaran kerja untuk carian ini

    Customer Support Executive • Shah Alam, Selangor, MY

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