Front Office (Manager / Asst. Manager / Executive)

Job Title : Hotel Front Office (Manager / Assistant Manager / Executive)

Location : 1969 Business Suites, Perak, Ipoh

Job Type : Full Time Contract / Part Time

Salary : Full Time Contract )

Job Description :

1969 Business Suites Hotel is seeking a motivated and customer-focused Front Office Executive to join our team. The ideal candidate will be the first point of contact for guests, providing a warm welcome and ensuring a smooth check-in and check-out process. This role is essential in creating a positive experience for our guests.

Key Responsibilities :

• Greet and welcome guests with a friendly and professional demeanor.
• Perform check-in and check-out procedures efficiently.
• Manage guest reservations, cancellations, and modifications.
• Handle guest inquiries, complaints, and requests in a timely and professional manner.
• Answer phone calls, emails, and other communications from guests.
• Coordinate with housekeeping and other departments to ensure guest satisfaction.
• Maintain accurate records of bookings, payments, and guest information.
• Process payments and provide receipts to guests.
• Manage and balance the cash drawer and ensure all transactions are recorded accurately.
• Assist in managing the lobby area, ensuring it is clean and welcoming.

Requirements :

Benefits :

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