Retail Operations Executive

Responsibilities

• Monitor and track multiple outlet sales performance and key KPIs.
• Drive sales growth, KPI achievement, and effective execution of campaigns and promotions.
• Coordinate and implement marketing campaigns and tactical promotions.
• Oversee day-to-day store operations, upkeep, hygiene, and visual merchandising standards (including lab, cashier, refraction room, and sales floor).
• Ensure full compliance with retail SOPs and audit standards.
• Support talent acquisition by identifying manpower needs, interviewing candidates, and ensuring smooth onboarding.
• Ensure delivery of outstanding service and retail experience aligned with brand standards.
• Assist in training and reinforcing the 6-in-1 Vision Experience process.
• Conduct regular meetings with store teams to review performance, share updates, and foster engagement.
• Act as liaison between HQ teams (Marketing, Training, CRM) and ground staff.

Job Requirements

Seniority level

Employment type

Job function

Petaling Jaya, Selangor, Malaysia

MYR2,500.00-MYR3,800.00

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