Customer Care Officer

The Officer supports Membership Care representatives in handling customer inquiries via calls, emails, and chats, with good knowledge of the booking and membership systems to ensure responses are professional, accurate, and aligned with service standards and company policies.

Responsibilities

• Respond promptly and professionally to customer inquiries through email, phone, or chat as required.
• Perform bookings and assist customers with amendments to their cruise reservations.
• Follow scripts and SOPs while maintaining flexibility to manage unique customer situations.
• Escalate complex or unresolved issues to Executive or Manager.
• Maintain high-quality service standards and adhere to response timelines.
• Assist with documentation and data entry tasks.
• Undertake cruise duties whenever there is business related function onboard.
• Perform other ad-hoc duties as directed by supervisors or management.

Qualifications and Experience

About StarDream Cruises

StarDream Cruises combines over three decades of cruising expertise, ushering in a new era of extraordinary voyages across Asia and beyond. The cruise line introduces two iconic brands—StarCruises and Dream Cruises—each offering a distinct experience that honours the legacy of their predecessors while elevating the standard for world-class cruising in Asia. With decades of experience in hospitality and cruising, StarDream Cruises is set to redefine the cruise experience, catering to a diverse range of markets, offering tailored experiences that appeal to various demographic segments.

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