Technical Solutions Engineer (Remote in the APAC Region)

Technical Solutions Engineer – APAC Region (Philippines, Indonesia, Malaysia or Vietnam)

FileCloud is looking for a passionate Technical Solutions Engineer in the APAC Region (Philippines, Indonesia, Malaysia or Vietnam) who has worked with multiple technology companies and has a minimum of 6 years’ experience in designing and architecting IT solutions and supporting the process of selling complex IT solutions to large enterprises. This role is remote and will require working remotely with other team members.

About the Product & Company

FileCloud is a hyper-secure EFSS (enterprise file sync and share) platform that provides industry leading compliance, data governance, data leak protection, data retention and digital rights management capabilities. FileCloud is a leader in content governance and collaboration for unstructured data, trusted and used worldwide across Global 1000 enterprises, educational institutions, government organizations, and service providers. In addition to its enterprise file sharing solution, FileCloud’s product portfolio also includes Signority (acquired in May 2024), a Canadian-based e-signature and document workflow platform. We are currently expanding our team as we grow and improve FileCloud.

Key Job Duties

• Collaborate closely with the sales team, taking responsibility for all technical aspects throughout the sales process.
• Design and propose customized technical solutions that align with client‑specific requirements and integrate seamlessly with existing systems.
• Install, configure, and integrate new systems and software within clients’ IT environments.
• Identify, troubleshoot, and resolve implementation issues, providing timely and effective solutions.
• Participate in post‑sales calls / activities with large customers, ensuring continuity and success in the customer’s subsequent adoption, usage, and future expansion.
• Join our Technical Account Management Program and serve as a dedicated technical point of contact for our large enterprise customers.

Key Skills & Experience

Desirable skills for the role

Our ideal candidate for this role

Candidates must have work authorization in and be a resident of one of the following countries : the Philippines, Indonesia, Malaysia, or Vietnam. You will have worked for multiple different vendors in a Technical Solutions Engineering / Architect or Senior Support capacity over the course of 6+ years, selling complex IT solutions into large enterprises. You will have abundant Windows or Linux experience with a background in IT solutions design. You will have a comprehensive knowledge of the entire pre‑sales process, working closely with the sales team to assist prospects in defining their business use cases with the FileCloud solution.

What We Offer

Please note that we conduct background security checks for everyone joining our team.

#J-18808-Ljbffr