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Customer Service Specialist

Epos Global Solutions Sdn BhdKuala Lumpur, Kuala Lumpur, Malaysia

30+ hari lalu

Penerangan pekerjaan

This job is perfect for someone who enjoys helping others! You’ll handle customer questions about POS systems, troubleshoot issues, and work with tech teams. You might like this job because you’ll make clients happy and improve service.

We are looking for a Customer Service Support Specialist (Malaysia) to strengthen our customer support operations and ensure an outstanding service experience for our clients.

In this role, you will serve as the first point of contact for clients facing Point-of-Sale (POS) system issues, handling both hardware and software support across various communication channels. You’ll be a key player in ensuring client satisfaction through timely resolutions, strong communication, and attention to detail.

The ideal candidate is a tech-savvy, customer-focused professional who can stay composed under pressure, troubleshoot effectively, and maintain high service standards.

This is what your job scope will be...

Customer Support & Issue Resolution

Respond to client inquiries and issues related to POS systems via phone, email, and chat.
Troubleshoot software and hardware problems and provide clear, step-by-step support.
Accurately document client interactions, issues, and resolutions in the support system.
Manage multiple support cases while delivering prompt and high-quality service.
Escalate complex or unresolved issues to the relevant technical teams when necessary.

Service Quality & Client Experience

Follow through on support cases and proactively update clients to manage expectations.

Identify recurring issues or feedback trends and propose improvements to enhance service experience.

Process Improvement & Collaboration

Work with internal teams (technical, operations, sales) to resolve client issues efficiently.

Contribute to knowledge base development, documentation, and support resources.

Assist with process enhancements to improve turnaround time, resolution accuracy, and customer satisfaction.

Job Requirements

We would love to hear from you if...

You have 1–3 years of experience in a customer service or IT helpdesk role (POS system support is a plus).

You have a good working knowledge of Windows and Android operating systems.

You're familiar with basic networking and peripheral hardware setup.

You're comfortable using Microsoft Excel for tracking, logging, and reporting.

You have strong verbal and written communication skills in English.

You're a natural problem solver who can stay calm and resourceful under pressure.

You're organized, independent, and self-motivated with a strong desire to learn and grow.

You're collaborative and open-minded, ready to support a team-driven customer support environment.

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Buat amaran kerja untuk carian ini

Customer Service • Kuala Lumpur, Kuala Lumpur, Malaysia