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Business Support Specialist

Danaher Life SciencesPetaling Jaya, Selangor, Malaysia

26 hari lalu

Penerangan pekerjaan

Join to apply for the Business Support Specialist role at Danaher Life Sciences

Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At Pall Corporation, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.

You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.

As a global leader in high-tech filtration, separation, and purification, Pall Corporation thrives on helping our customers solve their toughest challenges. Our products serve diverse, global customer needs across a wide range of applications to advance health, safety and environmentally responsible technologies.

The Business Support Specialist is responsible for direct communication with the customer, sales, finance and various departments within the business to support end to end customer master process, service order and portal management. In this role you can grow into a subject matter expert whilst improving your knowledge of international business.

This position reports to the Customer Service Manager and is part of KL ComOps team located in Petaling Jaya and will be an on-site role.

In This Role, You Will Have The Opportunity To

Manage customer queries from order entry (service order) to product delivery to attain customer and stakeholder satisfaction within the guidelines
Handle customer's complaints and disputes
Collaborate and communicate across functional teams such as sales, finance, distribution, and manufacturing to support customer requirements
Gain and apply foundational knowledge of compliance and commercial operations

The Essential Requirements Of The Job Include

Computer literacy and foundational Microsoft Office skills

Clear verbal and written communication skills in English, organization skills, ability to prioritize, and customer centric mindset.

Data entry and management of sales incentive payment information, order information, customer complaints, and returns. Collaborate across functional teams such as sales, shipping, engineering, etc. to support customer requirements and ensure order compliance with company policy and external and / or legal requirements.

It would be a plus if you also possess previous experience in :

ERP knowledge with SAP in order management, customer master or any portals such ARIBA, Tungsten or E-commerce.

Experience working with Sales and Marketing team ensuring accurate and timely processing of incentive payouts, working with accounting and other relevant departments.

Professional diploma / degree, or equivalent years of experience

Pall Corporation, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job.

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

Seniority level : Entry level

Employment type : Full-time

Job function : Other

Industries : Biotechnology

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Support Specialist • Petaling Jaya, Selangor, Malaysia