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Technical Support Engineer

iSoftStoneKuala Lumpur, Kuala Lumpur, Malaysia

25 hari lalu

Penerangan pekerjaan

Overview

Technical Support Engineer — iSoftStone WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia. The role requires supporting SRE operations in a shift-based arrangement. The successful candidate will be responsible for system monitoring, troubleshooting, deployment support, and ensuring platform reliability, particularly for big data and internal systems.

Responsibilities

Perform system administration tasks, including Linux server setup, module installation, and basic configuration.
Monitor infrastructure health, investigate service / system / network-related issues, and resolve incidents promptly.
Collaborate with cross-functional teams and document procedures in both English and Mandarin.
Support CI / CD processes, write automation scripts using Shell or Python, and manage database services.
Participate in rotating shift duties.

Qualifications

Bachelor’s degree or higher in Computer Science or a related field, with at least 2 years of relevant experience

Proficiency in Linux, basic networking, databases, Kubernetes, and scripting languages (Shell, Python)

Hands-on experience with at least one major cloud platform (e.g., AWS, Tencent Cloud, GCP)

Bilingual proficiency in Chinese and English (written and spoken)

Experience with big data platforms is an added advantage

Details

Seniority level : Associate

Employment type : Full-time

Job function : Information Technology

Industries : IT Services and IT Consulting and Information Services

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Technical Support Engineer • Kuala Lumpur, Kuala Lumpur, Malaysia