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Hotel Front Desk Receptionist

Hotel Front Desk Receptionist

THE BED KLCC SDN. BHD.Kuala Lumpur, Kuala Lumpur, Malaysia
1 hari lalu
Penerangan pekerjaan
  • welcome and greet guests
  • answer and direct incoming calls
  • inform guests of hotel rates and services
  • make and confirm reservations for guests
  • ensure proper room allocation
  • register and check guests in
  • confirm relevant guest information
  • verify guest's payment method
  • verify and imprint credit cards for authorization
  • issue room keys and direct guests to their rooms
  • maintain clear and accurate records of guest room bookings
  • compute all guest billings, accurately post charges to guest rooms and house accounts
  • receive and transmit messages for guests
  • retrieve mail, packages and documents such as faxes for guests
  • listen and respond to guest queries and requests both in-person and by phone
  • provide accurate information about local attractions and services
  • liaise with necessary staff including housekeeping and maintenance to address any problems or complaints made by guests
  • complete and maintain any incident reports, daily activity reports or other reports requested by management
  • manage conference room bookings and scheduling
  • close guest accounts and check guests out
  • review accounts and charges with guests during the check-out process
  • process accurate payment of guest accounts
  • inform housekeeping when rooms have been vacated and are ready for cleaning
  • monitor visitors to the hotel
  • enforce rules and policies of the hotel
  • maintain a neat and orderly front desk and reception area
  • able to work on 3 shifts
  • We are looking for candidates who can read and write in Mandarin to serve our Mandarin-speaking customers.
  • Buat amaran kerja untuk carian ini

    Receptionist • Kuala Lumpur, Kuala Lumpur, Malaysia