Executive - Business Channels (Personal Banker)

If you are looking to excel and make a difference, take a closer look at us…

Functional Responsibilities and Accountabilities:

Functional

• Solicit customers for Deposits, Insurance and Investment Products within BNMs Responsible Lending Guidelines and other products as and when required by the Management;

• Complete cold calling for all related leads assigned and to increase acquisition through high leads conversion rate;

• Source and develop new customer leads through existing customer’s referrals;

• Facilitate HL Connect for new account opened to increase penetration rate HL Connect;

• Cross selling other banking products as and when opportunity arises to increase customers’ stickiness with HLB;

• Exhibit high professionalism and competency when interacting with customers;

• Comply with bank’s relevant internal policies, SOPs, sales compliance and statutory requirement in relation FSA, KYC, AMLA and all relevant internal policies & procedures and sales compliance;

• To maintain and uphold service standards set by the Bank at all times.

Managerial

• To collaborate with peers and colleagues in creating a positive customer experience;

• To contribute to an achievement oriented working environment.

Organizational

• Represent HLB in relationship building with the community;

• Continuous effort to improve business in support of building brand awareness and improving customer experience.