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Business Analyst - Change Management, Manager
Business Analyst - Change Management, ManagerHFG Insurance Recruitment • Kuala Lumpur, Kuala Lumpur, Malaysia
Business Analyst - Change Management, Manager

Business Analyst - Change Management, Manager

HFG Insurance Recruitment • Kuala Lumpur, Kuala Lumpur, Malaysia
8 hari lalu
Penerangan pekerjaan

Business Analyst – Change Management, Manager

The Strategic Coupa and Oracle projects impact multiple business units and require robust change management to ensure successful adoption and minimize disruption to business operations. This role is critical for driving user readiness, managing localization requirements, and embedding new processes into the organizational culture.

The Change Management Manager will lead the design and execution of change management strategies for the organization’s Strategic Coupa and Oracle implementation. This role ensures smooth adoption of new processes and systems across multiple Local Business Units (LBUs), minimizing resistance and driving user engagement throughout the transformation lifecycle.

Responsibilities

Develop and implement a comprehensive change management plan aligned with project goals and timelines.

Conduct impact assessments to understand effects on people, processes, and systems.

Define change vision and objectives in collaboration with project leadership.

Stakeholder Engagement

  • Perform stakeholder analysis and create targeted engagement strategies.
  • Cultivate and manage strong, trusted relationships with senior stakeholders to secure executive support and buy-in.

Communication & Training

  • Design and execute communication plans, including newsletters, town halls, and FAQs.
  • Oversee training needs analysis, coordinate and deliver training programs (e-learning, workshops, coaching).
  • Lead and mentor team to ensure change management effectiveness.
  • Manage the entire portfolio of concurrent change initiatives, ensuring strategic alignment and optimal resource allocation.

    • Resistance Management & Adoption

  • Identify sources of resistance and develop mitigation strategies.
  • Build and maintain business unit level partnerships to support adoption locally.
  • Develop and monitor adoption metrics and user feedback.
  • Conduct post-implementation reviews and embed continuous improvement practices.
  • Own and continuously improve the change management playbook, ensuring alignment with best practices and evolving needs.

    • Qualifications

    Education

  • Bachelor’s Degree or equivalent, Prosci or similar certification is preferred.

    • Experience

  • 7 to 10 years of change management experience, a mixture with other experience in consulting and transformation can be considered.
  • Experience in large scale finance system implementation project.
  • Experience in technical aspects, such as stakeholder analysis, readiness assessments, and change performance indicators.
  • Experience in presentations to large and senior stakeholders, and training deliveries.
  • Experience in project management will be an added advantage.
  • Experience in insurance and asset management industries will be an added advantage.

    • Special Skills or Business Knowledge

  • Strong stakeholder management, project management and analytical skills.
  • Strong written and verbal communication skills, and presentation skills.
  • Adequate finance systems and process knowledge.
  • Proficiency in Microsoft Office Suites.
  • Ability to work independently and collaboratively with different stakeholders

    • Seniority level

    Mid-Senior level

    Employment type

    Contract

    Job function

    Finance

    Industries

    Insurance and Banking

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