L&D Manager

Overview

Hilton Burau Bay Langkawi Jalan Telaga Langkawi Langkawi 7000. The Learning & Development Manager coordinates and manages the implementation of hotel trainings in line with brand and hotel policies and procedures. This role develops and maintains training resources, implements systems that promote growth and development, ensuring that all promises to stakeholders are delivered. He / she assists the Director of Human Resources in creating an effective and efficient operation for the Training department.

What will I be doing?

• Update the training notice board with all information on the situation in and out of the hotel as well as training information.
• Organize reward and certification programs.
• Organize in coordination with the Director of HR and Department Heads, approved cross trainings.
• Carry out talent programs according to brand standards.
• Assist to set up and maintain training and talent program policies.
• Develop and skillfully use learning resources, assist managers to improve management skills, and develop personal career development plans for high potential team members.
• Develop plans to conduct needs analyses and in-house training on a regular basis.
• Develop tools and systems to ensure training and development programs meet hotel objectives.
• Ensure that training and development are integrated into business plans and budgets, and targeted goals are identified and monitored.
• Take part in the preparation and planning of the Training department’s goals and objectives.
• Prepare and manage the Training department’s budgets, monitor, analyze and report variations from the budget.
• Take part in team member performance reviews and set up development plans when required.
• Manage the planning and delivery of orientation programs.
• Offer support and advice on personal development plans to team members under your supervision.
• Implement appropriate management practices that provide team members with motivation and communication.
• Provide information as required regarding training records and attendance.
• Assist all departmental trainers if necessary, with trainings.
• Deal effectively with guests and workplace colleagues from a variety of cultures.
• Be aware of duty of care, and adhere to occupational health and safety legislations, policies and procedures.
• Adhere to the hotel’s security and emergency policies and procedures.
• Be familiar with property safety, current first aid and fire emergency procedures.
• Ensure that all team members have a complete understanding of and adhere to the hotel’s team member rules and regulations.
• Carry out any other reasonable duties and responsibilities as assigned.
• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

What are we looking for?

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

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