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Country Manager

Country Manager

Inter Island GroupSeberang Perai, Penang, Malaysia
16 jam yang lalu
Penerangan pekerjaan

Job responsibilities

Strategy & Business Development

  • Develop and execute national business strategy for NFO / OBC services aligned with global direction.
  • Identify and capture new business opportunities, especially in high-value sectors.

Operations Management

  • Oversee the end-to-end execution of NFO and OBC shipments, from booking to final delivery.
  • Ensure rapid flight selection, courier dispatch, customs clearance, and delivery coordination.
  • Monitor daily performance, proactively manage disruptions (e.g., flight delays, customs issues).
  • Optimize operational SOPs for speed, quality, and compliance.

    • Team Leadership

  • Build and lead a high-performing NFO / OBC team, including operations, dispatch, customer service, and account support.
  • Implement 24 / 7 shift planning to ensure round-the-clock availability.
  • Train and coach staff on time-sensitive logistics processes and crisis response.

    • Customer & Key Account Management

  • Maintain strong relationships with high-value clients, ensuring customer satisfaction and long-term partnerships.
  • Support pre-sales with technical solutions, pricing strategies, and urgent logistics planning.
  • Handle escalated service issues, provide real-time solutions for mission-critical shipments.

    • Vendor & Airline Relations

  • Manage relationships with airlines, ground handlers, courier providers, and customs brokers.
  • Negotiate rates and SLAs to ensure cost-effective and reliable services.
  • Maintain a pool of standby couriers (OBCs) with valid visas and availability for short-notice missions.

    • Finance & Compliance

  • Own the P&L for the time-critical logistics business within the country.
  • Monitor and control operational costs while maintaining high service levels.
  • Ensure compliance with local and international regulations (e.g., IATA, export / import laws, security protocols).

    • Cross-functional & Global Alignment

  • Report regularly to regional or global HQ on operational KPIs, business development, and risk management.
  • Collaborate with global dispatch centers.
  • Represent the country in global time-critical business meetings and projects.

    • Job Requirement

  • Bachelor’s Degree in Logistics, Supply Chain Management, Business Administration, or related field (Master’s preferred).
  • Minimum 8 years of experience in the freight forwarding / logistics industry , with at least 5 years in a senior management or country leadership role .
  • Strong understanding of air, sea, and land freight operations, customs regulations, and international shipping processes.
  • Proven track record in business development and P&L management.
  • Excellent leadership, negotiation, and stakeholder management skills.
  • Strong analytical ability with sound decision-making and strategic thinking skills.
  • Strong communication skills.

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    Buat amaran kerja untuk carian ini

    Manager • Seberang Perai, Penang, Malaysia