Onsite Desktop Support Engineer

JOB DESCRIPTION

Req ID: 355241

We are currently seeking a Onsite Desktop Support Engineer to join our team in Perai, Pulau Pinang (MY-07), Malaysia (MY).

Job Summary

Provide day‑to‑day technical support for end‑user IT systems to ensure smooth operation of desktops, laptops, peripherals, and basic network services. The role focuses on timely incident resolution, user assistance, and maintaining IT service quality while working closely with senior engineers and team leads.

Roles & Responsibilities

• Provide first‑level desktop support to end users via phone, email, remote tools, or on‑site visits.
• Diagnose and resolve basic hardware, software, operating system, and peripheral issues.
• Install, configure, and maintain desktops, laptops, printers, and other end‑user devices.
• Support installation, upgrades, and patching of operating systems and standard applications.
• Provide basic troubleshooting for network connectivity issues (LAN, Wi‑Fi, VPN).
• Respond to user support requests and update incidents and service requests in the ticketing system.
• Escalate complex technical issues to senior support teams as required.
• Assist users with basic IT guidance and training on system usage.
• Maintain accurate documentation, job reports, and asset records.
• Support information security practices by following access, antivirus, and data protection policies.
• Assist with IT asset deployment, replacement, and disposal under supervision.
• Collaborate with internal IT teams to ensure timely resolution of issues.

Requirements:

• Diploma or Bachelor’s degree in Information Technology, Computer Science, or equivalent experience.
• 1+ years of experience in IT Desktop Support or End User Computing roles (internships included).
• Basic knowledge of Windows operating systems and common desktop hardware.
• Hands‑on experience with software installation and basic troubleshooting.
• Fundamental understanding of networking concepts (LAN, Wi‑Fi, VPN).
• Familiarity with remote support tools and IT ticketing systems.
• Good communication and customer service skills.
• Willingness to learn, take guidance, and work in a team‑based support environment.
• Basic problem‑solving skills and attention to detail.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.