operation manager

GENERAL MISSION

Directly supervises all staff and ensures proper completion of all duties.

Directs and coordinates the activities of the Front Desk, Reservation & Guest service. Prepare monthly reports.

RESPONSIBILITIES :

• Fully responsible for all aspects of all departments.
• Support and work with all heads of Departments in all aspects of running this host services.
• Ensure the premises are in operative condition as per the unit category to receive & serve the guests.
• Conduct regular operations team meetings with all the HOD daily / weekly to discuss routine operational matters, sales targets, guest / company feedback and action taken for service recovery, and any staff issues.
• Inspect all departments for SOP implementation.
• Monitor the coordination between all departments for smooth & efficient operations.
• Assessing and reviewing customer satisfaction and service recovery process.
• Meet all dept. heads to review & train the staff to upkeep the human capital.
• Identifying staff learning needs and assisting with the development
• Responsible for the overall management of the operation of the hotel.
• Any other duties assigned.

Job Type : Full-time

Benefits :

Education :

Language :

Work Location : In person