Associate, Sales Support (Customer Service) - English Speaker

Job Overview

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CustomerSupport : Provide outstanding assistance to customers via phone, live chat, emails, and social media platforms. Address customer queries, concerns, and requests in a timely, professional manner.

Customer Satisfaction : Ensure customer satisfaction by resolving issues efficiently, maintaining service excellence, and meeting performance goals and KPIs.

Issue Resolution : Collaborate with internal teams to solve customer issues or escalate as needed, ensuring swift resolutions and positive customer experiences.

Sales Opportunities : Identify and act on potential sales opportunities during customer interactions. Close sales following company sales guidelines to drive business growth.

Multi-Channel Support : Respond to customer inquiries across multiple platforms, ensuring no queries are missed, abandoned, or left unresolved.

SLA Adherence : Ensure all inquiries are addressed within established service level agreements (SLAs), including response times for chats, calls, and emails.

Collaboration : Work closely with colleagues and internal departments to share insights and provide a seamless customer experience across all communication channels.

Ad-Hoc Tasks : Take on additional tasks or responsibilities from clients or internal teams as required.

You Are / Have

Proficiency in English (written and spoken) is essential for this role.

Communication Skills : Strong verbal and written communication skills, with the ability to engage and build rapport with customers.

Sales Aptitude : Ability to identify sales opportunities during customer interactions and confidently close sales in line with company guidelines.

Customer-Centric Attitude : A positive, solution-oriented approach to customer service with a focus on customer satisfaction.

Problem-Solving Skills : Capable of addressing customer concerns efficiently and escalating when necessary.

Multitasking Ability : Comfortable handling multiple channels of communication at once (phone, chat, email, social media).

Experience : Previous experience in customer service or sales is preferred but not required.

Tech-Savvy : Familiarity with customer service tools and platforms is an advantage.

Privacy and Information Security : Adhere to security requirements in the process. Protect the privacy of personal information.

Our Benefits and Perks

Benefits : Competitive salary with performance-based incentives; Training and development opportunities to grow in customer service and sales; A dynamic work environment with opportunities for career advancement; Supportive team culture that values collaboration and initiative.

Other information

Working Arrangement : Fully WFH with only 2 days per month required to WFO

Working Hours : Monday to Friday, 8 : 30 AM - 5 : 30 PM

If this sounds like an interesting opportunity, hit apply!

Note : Only shortlisted candidates will be contacted.

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Application Questions

• Which of the following statements best describes your right to work in Malaysia?
• What3s your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as an Automation Engineer?
• Which of the following languages are you fluent in?
• How would you rate your English language skills?
• Are you willing to undergo a pre-employment background check?
• How much notice are you required to give your current employer?

Information & Communication Technology

More than 10,000 employees

About Concentrix

Concentrix Corporation (Nasdaq : CNXC), is a leading global provider of customer experience (CX) solutions and technology, improving business performance for some of the world’s best brands including over 100 Fortune Global 500 clients and over 115 global disruptor clients. Every day, from more than 40 countries and across 6 continents, our staff delivers next generation customer experience and helps companies better connect with their customers. We create better business outcomes and help differentiate our clients through technology, design, data, process, and people. Concentrix provides services to clients in our key industry verticals : technology & consumer electronics; retail, travel & ecommerce; banking, financial services & insurance; healthcare; communications & media; automotive; and energy & public sector. For more information visit to learn more

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