Implement & support to ensure the effective and timely resolution of all in house system and business application such as SAP ERP.
Work with project managers and users to define application requirements, locate viable solution alternatives, implement, test, and support the selected solution.
Convert system requirement into software architecture and design documentation.
To assist user with problem resolution and escalate appropriately.
To prepare training and users materials for training purposes
Work with group DT or DXC on any required modification or workaround solution & data conversion.
Document solutions to problems regarding standard applications and record them in the DT knowledge base and ensure proper filling.
Provide and maintain written documentation of business application procedures.
Troubleshoot & support level 1 whenever there is any issue escalate to level 2.
Adhere to all company’s regulations and policy from time to time.
Take responsibility for project meetings with several departments and support the culture of cross team working.
Communicate effectively within the team, with other teams and across the authority.
Report on such performance, management, and operational information as requested by Immediate Superior or HOD.