Customer Support Specialist

About the Role

We are hiring a

Customer Support Specialist

who will play a key role in managing complex post-sales escalations and ensuring a seamless customer experience. If you're a

love to speak Korean

with strong communication skills in

Customer experience, and English

, this is your chance to join a dynamic and customer-focused team.

Key Responsibilities

Be the main point of contact for Order Support in Korea

Resolve Level 2 escalations (returns, replacements, critical complaints)

Support and coach frontline (L1) support teams and onboard new L2 staff

Collaborate cross-functionally with Sales Ops, Legal, Logistics, and IT

Analyse trends, improve SOPs, and contribute to QMS updates

Lead or support CX and change management initiatives

Prepare reports and share insights with key stakeholders

Requirements

Fluent in

Korean, and English

(spoken & written)

2+ years of experience in customer service or escalation handling or IT Support

Strong communication, problem-solving, and negotiation skills

Proficient in Microsoft Office and CRM platforms

Able to prioritize and adapt in a fast-paced environment

Why Join Us?

You'll work at the heart of a high-performing, multicultural team where your language skills and customer-first mindset will directly impact service excellence and business outcomes.

How to Apply

Apply via LinkedIn

We look forward to hearing from you