Card Processing Analyst
Canaan Communication & Technologies Sdn. Bhd.Kuala Lumpur, Kuala Lumpur, Malaysia4 jam yang lalu
Penerangan pekerjaanMonitor daily MasterCard and Paynet settlements as scheduled by the card scheme. Ensure settlements are auto‑created in the system as per schedule and attended by Payment Operations. Escalate any processing delays to the team lead and ensure resolution actions are taken. Monitor daily card reconciliation cases auto‑created in the system as per schedule. Verify parent case creation with sufficient files and confirm child cases match any unreconciled items. Perform maker / checker on child case items by reconfirming transaction status before proceeding with credit / debit remarks. Escalate / liaise with service providers for clarification or confirmation on reconciliation items. Monitor and attend to incoming disputes and chargebacks received from Mastercard or Paynet. Ensure disputes raised by the card scheme are responded to within the SLA. Review and analyse disputes raised by customers through the Customer Experience team, and confirm eligibility for chargeback issuance. Monitor chargeback status regularly and update Customer Experience. Attend to general enquiry cases raised by Customer Experience and analyse responses. Respond to enquiries within the SLA, ensuring thorough case analysis. Attend to card‑related UAT as per the provided timeline. Update UAT test scripts accurately and review with the team lead. Passionate problem solver with a relentless need for investigation and data exploration. At least 2 years of experience in card operations, journey mapping, and process optimisation. Strong foundation in design thinking and human‑centric methodologies. Comprehensive understanding of the latest process enhancement strategies and experience applying them to the card industry. Sharp eye for identifying weak points in processes and workflow structures. Strategic and analytical mindset, capable of critically evaluating processes, synthesising insights, and driving improvements. Excellent communication and presentation skills; able to conduct presentations, brainstorming sessions, trainings, and drafting reports. Strong organisational skills and commitment to meeting deadlines, spearheading planning and implementation. Comfortable dealing with ambiguity and operating in a fast‑changing, unstructured environment. Confidence in leading organisational change. Health insurance. Maternity leave. Opportunities for promotion.
Be our subject expert in Card Operations, ensuring day‑to‑day compliance with regulatory and internal requirements. Collaborate with product, customer experience, and business teams to create robust operation processes that delight customers where it matters most, and leverage technology to drive digitisation and scalability.
Card Management
- Monitor blank card and stationery inventory balances in the systems, escalating to team lead when thresholds are reached.
- Handle queries or confirmations required from the Card Service provider on embossing, delivery, and return card status.
Card Settlement
Card Transaction Reconciliation
Card Dispute / Chargeback
Card General Enquiry
User Acceptance Test (UAT)
Requirements
Seniority level : Entry level
Employment type : Full‑time
Job function : Business Development and Sales
Industries : Outsourcing and Offshoring Consulting
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Analyst • Kuala Lumpur, Kuala Lumpur, Malaysia
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